Engineer Infrastructure Support Band 6b Against Approved Raf
Job Description
The L2 Engineer is responsible for maintaining and supporting hosting platforms and client environments. They are responsible for working with stakeholders, ensuring progress and resolution is communicated throughout incidents.Job title: Engineer - Infrastructure Support Band 6B against approved RAF # 12628: Support of Windows Server and associated virtualised platforms including hosted, distributed and cloud infrastructure (OS) Maintenance and optimisation of Hosting platforms Respond to logged incidents in line with SLA\xe2\x80\x99s, including more complex incidents Manage stakeholder expectations, ensuring regular communication throughout incidents. Adhere to all governance and operational policies and procedures Maintain and contribute to the development of support documentation as required Manage critical escalations and service outages to a successful conclusion, escalating as required. Review technical documentation as part of Operational Acceptance process Capacity management of hosting platforms Monitoring of the hosting estate \xe2\x80\x93 responding to alerts as appropriateLocation: Pune, IndiaTime Type: Full timeContract Type: Permanent
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Job Detail
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Job IdJD3458852
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPune, Maharashtra, India
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EducationNot mentioned
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ExperienceYear