Job Description

You Lead the Way. We've Got Your Back.



With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.



At American Express, you'll be recognized for your contributions, leadership, and impact--every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.



Join Team Amex and let's lead the way together.



American Express has embarked on an exciting Cloud, Big Data and Mobile transformation driven by an energetic new team of high performers. This group is nimble and creative with the power to shape our technology and product roadmap. If you have the talent and desire to deliver innovative payment products and services at a rapid pace, serving our customers seamlessly across physical, digital, mobile, and social media, join our transformation team. You will contribute to a rock star start-up engineering team which will deliver the next generation auto-scaled, Highly Available, hybrid cloud enterprise application platform (PaaS) for the mission critical American Express Delivery Transformation initiative.



The platform will deliver a framework to support multiple programming languages i.e Java, Node.js, Python, Ruby/Rails, Scala and Fuse for enterprise and consumer mobile & web application developers. You will create innovative tools and capabilities to enable continuous delivery - building, provisioning, and administering multi-tenant, scale-out applications throughout the life cycle, from development, test and into production. You will be challenged with identifying innovative ideas and proofs of concept to deliver against the existing and future needs of our customers. As an Engineer, your primary responsibility will be to maintain a robust, efficient, effective, 24x7 service operation for the Private Cloud environment and its tools. We are a start-up, we will wear many hats, work fast and smart, and adapt and iterate quickly. You will work closely with your US and India leaders and peers to deliver a "Follow the Sun" capability that is best in class in Quality and Capability at a cost-effective price point.

Responsibilities:
• This is an individual contributor role to manage Operations for Public, Private and Hybrid cloud footprint at in highly hydrogenous environment.
• You are expected to work on Jira story/bug, ITSM incident, change and problem tickets to support the IaaS/ PaaS infrastructure and expected to adhere the shift pattern (Full night shifts are not expected).
• Focuses on the internal Customer and their applications. Ensures high availability of all environments and the achievement of all Service Level Agreements (SLAs) and Operating Level Agreements (OLAs)
• All ITIL / ITSM processes including Incident, Problem, Change, Release, Asset, Configuration and Service Level Management
• Partners with Cloud engineering teams and technical product managers to support a continuously evolving platform.
• Uses technical acumen to provide alternatives, ask probing questions and support the team in technical issue resolution.
• Coordinates communications, escalates, and facilitates resolution of risks, issues, and changes tied to the Infrastructure and Operations


Minimum Qualifications


• Overall 6+ years of industry experience with 4-5 Years of relevant experience
• 3+ years of experience working with public cloud services (preferably AWS or GCP) and a proven track record of building complex infrastructure.
• 3+ years of Strong hands-on deployment and troubleshooting expertise experience working with private cloud ( OpenShift, Kubernetes, Docker)
• Demonstrated professional expertise in a large Fortune 100 company running an IT Production Operation at scale including Infrastructure (Servers, Network, Storage, Security) and Applications (Distributed, Middleware, Databases across all tiers)
• Ability to work with Infrastructures and Platforms including IaaS, PaaS, Cloud technologies and tools for Continuous Delivery (CD)
• In depth understanding of Linux functionalities/ features as well as good experience of Linux system engineering.
• Good understanding of web technologies (http, headers, authentication, ssl, routers, load balancing, etc.)




At least medium level expertise in one of following:
• Python/ shell scripting
• Golang and Rest API


Preferred Qualifications




Desirable experience
• Splunk
• ELK
• Node.js
• Java, JBoss, WAS
• Ansible
• Puppet
• Cloud management and administration
• Continuous delivery experience/DevOps/Agile


Other skills


• Proven diagnostic, troubleshooting, and service restoration skills.
• Excellent interpersonal skills, customer service skills, and English communication skills with difficult customers in outage situations.
• Metrics management
• Outstanding written and verbal communication skills
• Bachelor's degree in computer science, Computer Engineering, or equivalent work experience


We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities


American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.


Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.