Job Description

You Lead the Way. We've Got Your Back.



With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.



At American Express, you'll be recognized for your contributions, leadership, and impact--every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.



Join Team Amex and let's lead the way together.



We're looking for a Site Reliability/Application Support Engineers responsible for web application performance, availability, and reliability. Candidate is responsible to provide consultation and strategic recommendations by quickly assessing and remediating complex platform availability issues. Site Reliability Engineering (SRE) is a continuous engineering discipline that effectively combines software development and systems engineering to build and run scalable, distributed, fault-tolerant systems. This role will ensure that American Express internal and external services have reliability and uptime appropriate to users' needs. We also ensure a continuous improvement, while keeping an ever-watchful eye, automated, on capacity and performance.



This role will drive the DevOps mindset which strives to use software engineering to build and run better production systems. You will write software to optimize day to day work through better automation, monitoring, alerting, testing, and deployment. You'll be expected to work with several Technology partners to identify areas of opportunity within the availability platform and build a solution to automate monitoring solutions for the modernization platform, technology, and constant innovations to drive efficiencies. You will be responsible for implementing tracing, monitoring, tooling solutions to maximize the performance and availability of our Web applications. This is an opportunity to work in one of the best Technology units to help improve customer experience for American Express digital assets and influence how millions of people interact with their cards, their merchants, and their money.



Qualifications


• BS or MS degree in computer science, computer engineering, or other technical discipline, or equivalent 2-6 years of work experience in DevOps/SRE. Development or support of Java/J2EE/REACT JS applications, Mobile (IOS/Android), and Node applications.
• Good understanding of cloud technologies - Kubernetes, Openshift, Docker etc.
• Good understand of GraphQL - Query and resolver
• Knowledge of Public Cloud technologies GCP, AWS, AZURE etc. would be an advantage
• Knowledge of server-side technologies such as WebSphere, JBose, NodeJS
• Monitoring and analyzing PMI data
• Hands on experience on enterprise tools set such as Grafana, Dynatrace, AppDynamics, BMC, Prometheus etc.
• Knowledge on Unix shell scripting, PERL or Python programming is preferred
• Experience in handling DDoS/BOT attack and different security remediations
• Working experience with Network load balancers, Global Traffic Managers (GTMs), Local Traffic Managers (LTMs)
• Hands on experience on configuring Splunk, Grafana dashboards, Elasta alerts etc.
• Working experience on network rules creation, load balancer configurations, network packet analysis
• Analytical knowledge and exposure on root cause identification using analyzer tools like IBM support assistant, Splunk etc.
• Good understanding of Linux OS internals, performance tools, Core commands, security etc.
• Experience on supporting three tier architecture which includes exposure to databases such IBM DB2, Couchbase, Mongo, Redis etc.
• Certificate Management automation - Message signing, SSL, etc.
• Exposure to ITIL processes is preferred
• Exposure to enterprise platform migration from dedicated to cloud environment is preferred


We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:


• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities


American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.



Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.