Job Description

: Roles and Responsibilities: Support Thermo Fisher customers through technical service, installation, operation, training and repair of specialized - Analytical equipment like IC & HPLC, Undertake product installation on client premises and demonstrate the features related to 21 CFR compliance. In the CDS software. Provide training and technical advice on instrument use, both in person and by phone by sharing Dos and Don\'ts for optimum performance of the system. Investigate difficulties and solve faults arising from operation or utilization. Rectify problems or suggest solutions or arrange for repairs to be made. Provide an important link between customers and Sales and Marketing. Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer. Monitor repairs in terms of the organization\'s service / warranty cover and making suggestions as to product improvements. Carry out planned maintenance calls and perform regular customer visits. Make recommendations about spare parts requirement and assisting with monitoring equipment. Achieve the assigned spares and Service revenue targets by prompting contracts, PM kits, instrument upgrade and Software upgrades. Role requires extensive travelling within the territory and may call for travel outside territory if need emerges Knowledge, Skills, abilities Bachelor of Technology (Instrumentation/ Electronics) Fluent written and verbal communication Interpersonal skills suitable for a people-oriented job, requiring interactions with many people both inside and outside the organization Ability to prioritize service requests and produce clear and concise documentation Self-motivated and proactive in technical and support approach. Closely work with customer in understanding customer pain areas and be consultant between organization and the customer thereby helping the customer and organization to achieve our regional commercial goals. Build good rapport with customer and educate the customer regarding maintenance contract entitlements and procurement of PM kits annually to improve system availability. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. A one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued. Apply today! Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Accessibility/Disability Access Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255.. Please include your contact information and specific details about your required accommodation to support you during the job application process. .This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.

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