Engineer I, Field Service
Year Chennai, Tamil Nadu, India
Job Description
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Field Service Engineer I Chennai, Tamilnadu, India Full time : Internal/External About Company: Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $44 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences research, solving analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics, or developing and manufacturing life-changing therapies, we are here to support them. Our distributed team delivers an outstanding combination of innovative technologies, purchasing convenience, and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD. Our Innovative Laboratory technologies & Services makes it easier for customers. Responsibilities:
- Attend all Breakdown calls and closure within the assigned service parameters of response time by accurate allocation of time to achieve customers happiness.
- Have complete ownership of the service delivery process for the assigned customer base.
- Providing timely Preventive maintenance to the assigned set of customers. (primary and Secondary) by keeping the data of P.Ms for assigned customer base to support AMC charges
- Achievement of financial objectives as assigned and completion of the cycle of order process. Achieve the assigned spares and Service revenue targets. Keeping track of ensuring payment collections for the transactions done for the assigned customer base.
- Timely reporting of all service reports, weekly reports, expense statements and any other data which is asked from time to time through CRM and emails to ensure communication flow.
- Follow guidelines on attendance, leaves, mobile policies, travel policies, and other policies to achieve accurate discipline of operations
- Good Knowledge on maintenance and servicing and Laboratory equipments (Thermo Fisher Scientifics range of Capillary Sequencer, RT-PCR, Microarray, Flow Cytometer, NGS instruments)
- Good learning capability.
- Good communication and efficient working at the customer location.
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Job Detail
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Job IdJD3346039
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationChennai, Tamil Nadu, India
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EducationNot mentioned
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ExperienceYear