Job Description

Engineer Directory Services

About the Role


In these opportunities as a Engineer you will:

• Participated in all SailPoint deployment activities - connector configuration, custom rule development, workflow configuration and development, third party system integration.
• Experience in User Provisioning, Access Certifications, Access Request, Workflow, Delegated Administration, and Password Self-Service in SailPoint Identity.
• Hands-on with aggregation, workflows, tasks, forms, rules, and roles.
• Administration of LCM workflows for On-boarding, Transfer, Off-boarding, and Emergency Termination process.
• Execute day to day application maintenance, monitoring, processing, and user support for multiple SailPoint related activities.
• Lead process compliance activities by identifying and driving initiatives that are relevant for the project delivery and help factor reusability and related benefits.
• Familiarity with Role Based Access Control (RBAC).
• Provided use cases and business processes for support groups on role, entitlement, provisioning.
• Established standards, designs and implementation of appropriate identity and access management processes and controls, which help improve operations and lower risk.
• Implementation and configuration of connectors between Identity and in-scope applications.
• Implemented Access Certification, Automated Provisioning and Governance aspects of IIQ.
• Develop complex workflows and service adapters in the SailPoint Identity IQ configuration interface.
• Managed client requirements and configure SailPoint connectors.
• Responsible to manage Administration functionality of the SailPoint such as loading data, create roles, create policies, scheduling tasks and certifications and reports.
• Included the improving Identity and Access Management (IAM) capabilities by controlling access to
• Working with client post implementation for user testing, debugging, support, and maintenance.
• Strong development experience in implementing the LCM events workflows, rules and custom reports.
• Experience on preparing the product documentation, test cases, test plans and support process.
• Effectively manage escalations to resolution.
• Identify efforts to improve and simplify end-user experience by reducing the volume of tickets, reducing touch points, improve accountability, and driving the usage of the self-service tools.
• Investigate root cause for identified problems and recommend solutions.
• Develop and implement solutions for defects and when appropriate collaborate with IAM engineering team on solutions.
• Experience with Vulnerability mitigation and patch management.
• Define requirements for and/or develop automated monitoring and alerting solutions to drive performance and availability.
• Be aware of system-wide changes and application deployments that might impact application availability for users.
• Drive a higher level of customer satisfaction by improving support team quality, knowledge, and training.
• Partner with other regional teams and services owners to share and promote best practices and lessons learned.
• Drive customer communication during critical events and lead retrospective meetings.
• Drive root cause investigation implementing any learnings or improvement opportunities.
• Assist & own the preparation of end user support documentation and knowledge
• Proactively plan for upcoming changes.
• Inform and train all support teams on new/changed processes/services and drive operational process rigor
• Partner with TR technology teams and Business Unit stakeholders to ensure a holistic technical approach across technologies.
• Support engineering initiatives related to our domain consolidation and migration programs.
• Strong working knowledge of ITIL Incident, Problem and Change Management disciplines

About You


You're a fit for our Sr Software Engineer role if your background includes:


3+ years with SailPoint Identity (IIQ) 6.x & 7.x, including Life Cycle Manager (LCM) and Compliance Manager (CM), all SailPoint IIQ modules along with administration and upgrade experience.

• Minimum 5+ years relevant experience on SailPoint Identity Now to include implementation, governance, and custom connector development
• At least 5+ years leading SailPoint Identity implementations (hands on) including - Application onboarding - Customizing workflows, rules, and reports.
• Development of custom rules to setup continuous certification for access review of all users, Role composition certification.
• Strong hands-on scripting experience, preferably Python, node.
• Familiarity with other IAM products
• Contribute to eminence activities, such as automating manual tasks performed by SailPoint Administration team.
• Strong troubleshooting capability & experience related to IAM technology
• Experience in gathering SailPoint requirements, completing attribute mappings between source systems and SailPoint IDN, executing integration testing
• Experience in Test, implement, and document workflows, custom connectors, and other custom software to meet client requirements.
• Assisting with management of project scope, schedule, status, and documentation.
• Worked with various application teams to establish connectivity (Top-secret, AD, e Directory, workday, salesforce and ServiceNow)
• Implemented Self-service feature, Password management feature, Provisioning feature and forgot password change in SailPoint.
• Collaborate with business data owners to develop and implement access policies governing access to confidential and other business data.


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What's in it For You?



You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking.
• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
• Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.


Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.


We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility


As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.