Job Description

AXA XL offers risk transfer and risk management solutions to clients globally. We offer worldwide capacity, flexible underwriting answers, a wide variety of client-focused loss prevention services, and a team-based account management approach.AXA XL recognizes data and information as critical business assets, both in terms of managing risk and enabling new business opportunities. This data should not only be high quality, but also actionable - enabling AXA XLs executive leadership team to maximize benefits and facilitate sustained dynamic advantage. Our Innovation, Data, and Analytics (IDA) organization is focused on driving innovation by optimizing how we leverage data to drive strategy and create a new business model - disrupting the insurance market.This role is part of the Digital Data Dev Division within the Digital Transformation vertical of IDA and will be responsible for different aspects of Data Product development lifecycle activities, including but not limited to Data Production Support, business stakeholders engagement for usage & problem resolutions, Product migrations, and platform/data product rollouts, performance stability & reliability.DISCOVER your opportunity
What will your essential responsibilities include?\xc2\xb7 Technical and functional support for various data solutions/products owned and managed by IDA organization.\xc2\xb7 Analyze and mitigate risks (technical or otherwise) about Data solutions/Product delivery timelines, quality, stability, performance, and adherence to best practices in a Production environment.\xc2\xb7 Robust focus on ownership of issues from reporting to their resolution.\xc2\xb7 Provide top-class operational support and make sure service level commitments (SLAs) are met or exceeded.\xc2\xb7 Partner with the Product team(s) as an Application/Data/Technical SME for migration of re-architected Product/Product functionalities to the new Cloud Platform.\xc2\xb7 Demonstrate proactive communication with Business users, Development, Technology, Support, and Delivery Teams, and Senior Management.\xc2\xb7 Technically lead other Operational Support Resources and act as a technical SME for end users regarding application/product issues or inquiries.\xc2\xb7 Work in the Follow the Sun support model providing cross-team coverage across Digital Data Dev division responsibilities.\xc2\xb7 Monitor various critical processes and overall health reports (performance and functional) of production, and pre-production environments.\xc2\xb7 Monitor routine system configuration changes & upgrades.\xc2\xb7 Oversee the development and maintenance of operational documentation and processes.\xc2\xb7 Make sure application availability time to a target SLA and take part in BC/DR exercises.\xc2\xb7 Make sure that all policies, standards, and best practices are followed and kept up to date\xc2\xb7 Timely and accurate completion of emergency Production fixes in a manner that is auditable, testable, and maintainable.\xc2\xb7 Make sure any fixes are consistent with solution design and business specifications.\xc2\xb7 Achieve & maintain the highest business customer confidence and net promoter score (NPS)Technical abilities:\xc2\xb7 Develop and execute queries against large datasets to support impact analysis, data reconciliation, and results validation.\xc2\xb7 Investigation of user queries via log file and process interaction, session drops, order issues, flow breaks, and booking issues.\xc2\xb7 Analyse results for trends and significant variations.\xc2\xb7 May perform Application Developer duties to analyze the performance & maintainability of the deployed code.You will report to Operations Lead & Application Manager within Digital Data Division.QualificationsSHARE your talent
Were looking for someone who has these abilities and skills:Required Skills and Abilities:\xc2\xb7 A minimum of an Undergraduate University Degree in Computer Science or related fields.\xc2\xb7 Extensive experience in Data focused roles (analytics, specialist, or engineer) and one or more areas of Data Management & support.\xc2\xb7 Distinctive problem-solving and analytical skills combined with robust business acumen.\xc2\xb7 Thought leader in implementing best practices in Production Support.\xc2\xb7 Experience/knowledge of C#, Microservices, .Net, R Programming Language, Azure, Kibana, SQL Databases and SQL DW Analytics, and Document Databases.\xc2\xb7 Experience/Understanding of systems integration, and developer support tools Azure DevOps, CICD, release management, configuration management, Automation, Python.\xc2\xb7 Data engineering background in a cloud environment or working experience with ETL, Big data platform (ADLS / Data Bricks) a plus.\xc2\xb7 Demonstrates a level of experience/ability to influence and understand business problems in technical terminology and able to liaise with staff at all levels in the organization.\xc2\xb7 Ability to create clear requirements, specifications, and documentation for data systems.\xc2\xb7 Experience with multiple software delivery models (waterfall, Agile, etc.) is a plus.\xc2\xb7 Previous experience leading small teams with a mix of onshore/offshore developers.FIND your futureAXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals, and even some inspirational individuals we dont just provide re/insurance, we reinvent it.How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business \xe2\x88\x92 property, casualty, professional, financial lines, and specialty.With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.Learn more atInclusion & DiversityAXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. Thats why we have made a strategic commitment to attract, develop, advance, and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. Its about helping one another and our business to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability, and inclusion with 20 Chapters around the globe
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at . AXA XL is an Equal Opportunity Employer.SustainabilityAt AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called Roots of resilience, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. Were committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. Were training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XLs Hearts in Action programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving.

For more information, please see axaxl.com/sustainability.

AXA XL