Location:
IN_Bangalore_EOIZ Indust Area Campus_HCS

Job Family:
Engineering

Worker Type Reference:
Regular - Permanent

Pay Rate Type:
Salary

JOB ID:
R-37027-2024

Description & Requirements

What You Will Do:

• Provides support for triaging problems and coordinating with various support teams across the organization and carryout activities related to incident and problem management.
• Evaluating, troubleshooting, debugging, identifying root cause and resolving issues/ addressing customer needs in timely manner.
• Responds to requests and inquiries from users within the pre-determined timeframe of our service level agreement.
• Communicates with line of business and management the overall status and health of the application.
• Looks for areas of improvement in monitoring, application stability, and speed of determining root cause
• Provides real-time restoration and triaging of issues impacting technical services (application/infrastructure) to OEM and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period
• Mentoring / training other team members as well creating technical documentation.
• Work in rotational shifts and provides 24x7 on call support.

What You Need

• Candidate should be a B.Tech/B.E/M.Tech in E&C or Computer Science
• Possess 5 to 7 years of IT services background especially with automotive experience.
• Strong knowledge on Java based application stack with good understanding of NoSQL database such as MongoDB
• Strong knowledge of Automotive Industry IoT solutions based on AWS & Kubernetes
• Strong knowledge of HiveMQ, Kafka and MQTT protocols
• Sound knowledge on Camunda Zeebe workflow manager
• Strong knowledge on edge computing especially from automotive and connected vehicles solutions.
• Strong working experience in analyzing & problem solving using logs and metrics using Logging solution such as GrayLog or Splunk and APM solution such as DataDog or AppDynamics.
• Experience or demonstrated capability in supporting IT operations teams in complex and dynamic environments requiring 24/7 support.
• Experienced in establishing ITIL based standard processes and managing performance to achieve key metrics.
• Supporting and mentoring technical support teams and helping team members achieve excellence
• Skills on Application performance management (APM) & distributed tracing
• Knowledge on automation and ability to visualize automation framework that will provide operational efficiencies and faster identification and resolutions.

What is Nice to Have

• Excellent service management skills
• Excellent verbal and written communication skills, including the ability to explain technical concepts and technologies and business concepts
• Sound knowledge in Cloud based infrastructure preferably AWS
• Experienced in establishing ITIL based standard processes and managing performance to achieve key metrics
• Experience in working in IT operations teams in complex and dynamic environments requiring 24/7 support

What Makes You Eligible

• Strong customer and application operations centric approach with strong technical background.
• Be willing to work in a flexible work schedule that are aligned with different time zones of the customer environments.

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.