Role Profile

The role is to provide application support for the respective production, pre-production, and test functions by investigating issues, developing fixes, supporting new releases, performing general maintenance and administration. New functionality through enhancements and performance tuning is also required.

Would be required to work on Morning, Day or Night shift based on UK time according to the monthly roster. Out of hours support overnight, across weekends and Bank Holidays are frequently needed. Should be able to provide on-call support during weekdays and weekends.

Strong business knowledge and good communication skills are required for working with the business and other application support teams during troubleshooting and investigations.

They need to be subject matter experts in the underlying technologies used by the applications. They may be required to provide detailed technical support for developers producing bug fixes & new releases of these applications. Exposure to AWS Cloud services is advantageous.

Must be self-motivating with the ability to prioritize workload amongst the team. Also should be able to work under pressure to meet tight SLAs defined for the services and processes.

Key Responsibilities

• Resolve Incidents and Problems
  
  • Monitor ServiceNow for Incidents and Problems
  • Analyse problems and decide on suitable resolutions
  • Apply resolutions following the LCH Change Management procedure
  • Report status to relevant business and IT teams
  • Record progress of incident resolution in ServiceNow
  • documented incident management procedures and escalate to the senior management team where necessary
• Bug fixes and enhancements to London Clearing House (LCH) products
  
  • Design solutions for longer term fixes for application bugs and small functionality enhancement request
  • Implement application fixes
  • Update Bitbucket/GitHub/GitLab with source code changes where necessary
  • Update relevant Wiki/documentation with changes
  • Co-ordinate the Release process for new releases
  • Work to the ITIL standard following LCH/LSEG policies & procedures
• Maintain working relationship with business teams, business management and other application support teams
• Should be willing to work on Morning, Day or Night shift based on UK time according to the monthly roster
• Out of hours support / On-call support (which includes 24x5 onsite cover and 24x7 cover with on-call support)
  
  • Be available for overnight support of production services to ensure successful completion of processing
  • Respond to overnight calls and deal with issues
  • Support weekend releases and maintenance work
  • Participate in Production out of hours activities such as Disaster Recovery exercises
• Consultancy
  
  • Provide consultancy during bug fixes, design and implementation
  • Act as subject matter experts for the application and the relevant business domain
• Assist in project related work
• Carry out requirements as defined by project team
• Quality check potential changes
  
  • Review development release packages prior to production deployment
  • Provide benefit of experience in the business area and application

Person Specification

Education:

• Degree educated, preferably in a technical discipline

Required skills and experience:

• Experience with LCH Post Trade Applications in a production support role (Preferred)
• Strong UNIX/Linux System Administration skills
• Scripting skills (bash/shell scripting, Python, Powershell)
• Strong Oracle Database/SQL query writing skills
• Experience with IBM MQ
• Knowledge of Network Diagnostics & Web Servers
• Hands-on in version control repository (ideally Bitbucket or GitHub)
• Preferable to have Control-M experience.
• Exposure to Jenkins, CI/CD, Ansible and AWS Cloud Technologies will be an added advantage
• Understanding of product development lifecycle and methodologies
• Qualified with the ITIL v4 Foundation course level

Person Specification:

• Experience in Financial or an investment banking environment.
• Familiarity with financial products and financial terms.
• Excellent analytical skills, attention to details and problem-solving abilities.
• Experience of working in an IT support team.
• Strong technical background in the core technologies with multiple years of experience.
• Ability to communicate clearly and concisely to IT and business teams and to senior management

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone\'s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants\' and employees\' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it\'s used for, and how it\'s obtained, your rights and how to contact us as a data subject .

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Job ID R0078595