Job Description

About IntellismithIntellismith, founded in 2019, is a dynamic HR service and technology startup. Our mission is to tackle India\'s employability challenges head-on. Currently, we operate two key lines of business: recruiting and outsourcing. With teams based in Noida, Chennai, Mumbai, and Bangalore, we collaborate with top brands in the BFSI and IT sectors.As we chart our growth trajectory, we\'re transitioning from a service-centric model to a product-focused company. Our journey involves building a cutting-edge skilling platform to empower Indian youth with domain-specific training, making them job-ready for the competitive market.Why Join Intellismith?

• Impactful Mission: Be part of a forward-thinking organisation committed to solving employability challenges. Your work directly contributes to bridging the skills gap and transforming lives.
• Innovation and Growth: Contribute to our exciting transition from services to products. Shape the future of our skilling platform and impact Indian youth positively.
• Collaborative Environment: Work alongside talented professionals across multiple locations. Our diverse teams foster creativity and learning.
• Entrepreneurial Spirit: Intellismith encourages fresh ideas and entrepreneurial thinking. Your voice matters here.

As a leading outsourcing partners, we are hiring an End User Computing (EUC) Specialist to be deployed at our client site, which is a technology consulting and services company with over 11,800 employees in 33 locations worldwide.More than 130 leading enterprises depend on their expertise to become more innovative, agile, and competitive. They specialize in creating, designing, engineering, marketing, and managing digital products and experiences for fast-growing companies aiming to innovate quickly and effectively.Note: This is a C2H positionJob Details

• Experience Required: 8-10 years of experience .
• Qualifications: BE/B.Tech/Graduation in computer science or related field.
• Location: Hyderabad
• Salary Bracket : Max upto 18 LPA.
• Notice Period: Immediate to 15 days (Candidates with a notice period of less than 30 days are preferred).
• Shift : Day Shift

Mandatory Skills:

• AD
• GPO
• Application Debugging
• Application Configuration(COTS)
• Windows Administration
• Azure Remote Apps / Desktops
• Network Fundamentals
• Intune / App Packaging
• PKI
• Azure
• PowerShell Scripting
• W365
• Troubleshooting Skills
• Communication

Responsibilities:

• Oversee Intune, Azure AD & Group Policy, VDI, Remote Apps, Packaging, and public key infrastructure.
• Lead and mentor a team of EUC specialists, providing guidance, coaching, and technical expertise.
• Foster a collaborative and customer-focused team culture that promotes innovation and continuous improvement.
• Oversee the management and maintenance of desktops, laptops, and other end-user devices across the organization.
• Develop and enforce standards for hardware, operating systems, software applications, and configurations.
• Manage relationships with EUC technology vendors, service providers, and contractors.
• Proven track record of successfully leading EUC initiatives, driving innovation, and delivering results that meet business objectives.
• Advanced printer/peripheral device setup & troubleshooting.
• Provide escalated technical support to users of desktops and laptops, printers, Google Suite, and Bomgar.
• Configure & troubleshoot Operating Systems and Office Applications.
• Perform direct hands-on problem resolution and escalation management for end-user troubles, application service interruptions, and issues.
• Extensive diagnostic information gathering, troubleshooting, problem analysis, and resolution.
• Mobile Device Management, MFA Configuration in End-user Systems.
• Microsoft O365, One Drive, SharePoint, Digital Certificates configuration on end-user systems.
• Installing and Configuring VPNs on end-user systems.
• Troubleshooting basic network-related issues and WIFI issues.
• Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime.
• Troubleshooting network connectivity in a LAN/WAN environment
• Requesting and coordinating vendor support.
• Install, upgrade, support, and troubleshoot Windows 11 and Microsoft Office versions and other authorized desktop applications.
• Resolved system-related problems, software installations, antivirus updates, and other tasks as required.

Intellismith