Job Description

IT employee experience operations engineerThe role:Morningstar is a dynamic and innovative company dedicated to providing exceptional service to our clients. We believe in empowering our employees with the latest technology tools and resources to maximize their productivity and satisfaction. As we continue to grow, we are expanding our employee technology configuration team to provide service operations functions, focused on proactively supporting our employee technology needs.Position Overview:We are looking for two proactive and detail-oriented Employee Technology Operations Engineers to oversee the day-to-day operation and maintenance of our internal technology systems. This role will be responsible for ensuring the reliability, security, and efficiency of our employee-facing IT services, including hardware, software, security and regulatory compliance.Responsibilities:

• Monitor employee technology hardware health and performance, proactively identifying and addressing issues, escalating to service desk or engineering teams when necessary.
• Conduct regular benchmarking and performance testing of employee technology systems to identify bottlenecks, optimize configurations, and improve overall efficiency.
• Conduct pre- and post-benchmarking performance testing for patches and updates to identify any adverse effects on system performance.
• Manage tickets escalated to engineering teams and vendors, ensuring active resolution feedback and priority alignment.
• Run compliance reports and audits to ensure adherence to patch levels, internal policies, industry regulations, and security standards.
• Document system configurations, processes, and procedures to facilitate knowledge sharing and ensure compliance with regulatory requirements.
• Assist with inventory management of IT assets, ensuring accurate tracking and lifecycle management.
• Monitor service availability and errors in SaaS platforms, proactively troubleshooting and escalating issues as needed.
• Assist with inventory management of software applications used by employees, ensuring compatibility, performance, and security.

Requirements:

• A degree in computer science, information technology or related field.

An equivalent combination of education and experience will be considered.

• Experience in a similar role, with a focus on employee technology support and operations.
• Experience supporting Windows 11 and macOS operating systems, as well as the Microsoft Office 365 suite.
• Familiarity with endpoint management tools such as Microsoft Intune, JamF Pro, or SCCM.

• Proficiency in managing Zoom and Office 365 platforms, including administration, user management, and troubleshooting.
• Proficiency with tools such as Excel and PowerBI
• Familiarity with modern mobile operating systems (iOS, Android).
• Familiarity with ITIL framework and service management principles.
• Ability to work independently and collaboratively in a fast-paced environment.
• Excellent troubleshooting skills and the ability to diagnose and resolve hardware and software issues.
• Excellent communication skills, both written and verbal.

Location:

• These positions are based from our Mumbai office.

Morningstar is an equal opportunity employer.I10_MstarIndiaPvtLtd Morningstar India Private Ltd. (Delhi) Legal EntityMorningstars hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. Weve found that were at our best when were purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, youll have tools and resources to engage meaningfully with your global colleagues.

Morningstar