Job Description

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youxe2x80x99ve got deep experience in commercial real estate, skilled trades or technology, or youxe2x80x99re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youxe2x80x99ve got deep experience in commercial real estate, skilled trades, or technology, or youxe2x80x99re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.What this job involves:Job title: India Employee Services LeadReporting to: India Account Lead.This position is responsible to provide outstanding Occupant Experience in the Workplace.With Experience at the core of the gearing of the service delivery, workplace activities need as human-centric and engagement focussed as possible, with team management, site operations including F&B, service contracts, sourcing, procurement and financial decisions are made with this ultimate target of Delight in mind, while maintaining safe working practices throughout all we do.The role acts as the single point of contact for the SAP Global Real Estate & Facilities (xe2x80x9cGRFxe2x80x9d) client team regarding Workplace activities and supports regional initiatives by driving consistent implementation and delivery.Key stakeholders: JLL Regional Account Director, SAP Regional Manager and JLL support functions like Finance, Procurement, HR, etc.Direct Reports: 7 Direct reporting (Team consisting of Community & Guest Service Ambassadors and F&B leads)What your day-to-day will look like:This role requires a blend of hospitality management including F&B , employee experience expertise, and operational skills. The assessment should focus on the candidate's ability to manage diverse services while maintaining a high-quality, consistent experience across multiple locations.

• Leadership / People Management

• Understand clientxe2x80x99s key business drivers, focus the team to ensure those priorities are aligned with our deliverables.
• Ensure the account team is high performing.
• Actively support an environment that supports teamwork, co-operation, and performance excellence within team
• Act as manager and a coach for the team ensuring high staff morale, trust, and work ethics.
• Client/Stakeholder Management

• Deliver excellent customer service to meet on-site clientxe2x80x99s expectations.
• Accountable for service delivery to meet contractual obligations of Jones Lang LaSalle
• Build and develop effective relationships with key stakeholders &/or client and be comfortable working across all levels.
• Lead by example and groom the team in achieving maximum client satisfaction level.
• Evaluate service response time and analyse occupantsxe2x80x99 service request trends and suggestions.
• Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user.
• Operations Management

• Manage office etiquette and performance measures to ensure simplification and accuracy of work methods and reliability of systems. Regional consistency will be of importance.
• Manage a programme to increase employee engagement and higher return-to-office ratio.
• Ensure the team liaises closely with regional operations procedures to maintain service standards.
• Recommend continuous quality improvement practices across the region, ensuring initiatives in one country are followed up in other parts of the region to maximize benefits to SAP.
• Oversee and optimize F&B operations, including vendor management, menu planning, and quality control to enhance the overall employee dining experience.
• Develop and implement strategies to improve the human experience in the workplace, focusing on creating a positive, productive, and inclusive environment.
• Coordinate with facilities management to ensure workplace design and amenities support employee well-being and productivity.
• Establish key performance indicators (KPIs) for human experience and F&B services, and regularly monitor and report on these metrics.
• Lead initiatives to gather employee feedback on workplace experience and F&B offerings and use insights to drive improvements.
• Manage budgets effectively for human experience programs and F&B operations, seeking opportunities for cost optimization without compromising quality.
• Stay informed about industry trends in workplace experience and F&B services, and implement innovative solutions to keep the organization competitive in attracting and retaining talent.
• Procurement & Vendor Management

• Manage multiple vendors including hard and soft skills to deliver services on time and within budget
• Evaluate the vendor procurement and management practices and ensure renegotiation and tendering, including tender documentation; evaluation of tenders and preparation of contracts is in accordance with agreed client procurement guidelines.
• Administer the approval process for contract execution.
• Co-ordinate and monitor the contract management program.
• Finance Management

• Develop the annual operating / capital plan based on the portfolio. Manage and control expenditures within the approved operating plan.
• Ensure that the sitexe2x80x99s financial operations are meeting targets and control requirements.
• Assist and monitor financial processes to ensure process / procedures are followed at all times
• Ensure all spends are tracked and reported in the agreed format periodically.
• Health & Safety Management

• This role has the responsibility and duty of care to work safely, taking reasonable care to protect their own health and safety and that of fellow workers and visitors and to comply with the requirements of the health and safety guidelines, policies and rules.
• Ensure compliance with health and safety regulations in all F&B operations and workplace experience initiatives.
• Risk Management:

- Maintain risk management program which identifies major risks including occupational health and safety, fire safety and essential services and environmental.

• Manage and review incident and problem reporting including advice to SAP.
• Ensure a food risk management program including audits is implemented and maintained.
• Ensure disaster recovering and business continuity plans are implemented and maintained.
• Ensure escalation procedures and incident reporting procedures are implemented and in place.
• Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSallexe2x80x99s business conduct

Reporting:

• Ensure that the team delivered meaningful inputs across the region in the development of monthly management reports.
• Assist in the Communication, food program, human centricity program.
• Ensure that all reports and other relevant data is regularly updates.

Training:

• Ensure the team is well trained on all policies, procedures and systems. Work closely with the JLL senior account team to devise new and innovate methods of learning built and around skill development, leadership and succession planning.
• Assign buddies for new team members to ensure team work, consistency & rationalization of the team.

Desired or preferred experience and technical skills:Minimum 8-10 yearsxe2x80x99 experience in the Facilities Account Management across multiple locations

• Knowledge of critical facilities as a plus
• Knowledge of vendor management for specialized services
• Previous Experience managing complex multiple account structures, either running multiple teams, across multiple locations.
• Strong leadership skills with a proven track record in managing large teams and vendors.
• Good in MS office tools and applications.

• Strong analytical and problem-solving skills

Required Skills and Experience:

• Interpersonal skills with a strong client focus.
• Team leader with line management skills and the ability to delegate.
• Technical comprehension and experience with performance-based service contracts and vendor management.
• Knowledge of occupational safety requirements.
• Strong Budget management and financial skills
• Demonstrated Initiative
• Excellent written and oral communication skills

Location:On Site- Bangalore.Location:On-site xe2x80x93Bengaluru, KAIf this job description resonates with you, we encourage you to apply even if you donxe2x80x99t meet all of the requirements. Wexe2x80x99re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLxe2x80x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (xe2x80x9cJLLxe2x80x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process xe2x80x93 including the online application and/or overall selection process xe2x80x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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