Job Description

At EY, you\'ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we\'re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Job Summary:

Talent Services (TS) is a core service function within Global Delivery Services (GDS) - Enablement Services, providing multiple HR support services including recruitment support, on boarding support, core HR support, learning administration support, performance management support, CBTS, Mobility admin, HR Systems support etc. to EY member firms. Talent Services provides services to countries, sub-areas, areas and global people teams and other EY stakeholders. These services are delivered from our centers in Dalian, China; Bangalore, Trivandrum & Cochin, India; Wroclaw, Poland and Manila, Philippines.

A Virtual Talent Hub (VTH) is EY\'s extended delivery model for high quality skills and competencies delivered virtually. A hub can cut across service line and regions, delivering non repetitive project-based work through skilled agile teams. VTH personnel are employed by Global Delivery Services (GDS) and funded by regions based on usage. VTH works in a fully integrated way with onshore colleagues, participating in meetings, projects, and planning activities as part of one team.

The Employee Listening Operations team works closely with our Area, service line and Region Talent teams to manage the design, development and deployment of Talent programs and projects across EY. This includes a mix of one-off projects and also annually recurring programs and projects that accelerate our Talent agenda and the help to enable exceptional experiences for EY people across the globe.

The delivery of this strategic work is enabled by a wide range of operational and transactional activities by our Operations team. The Employee Listening Operations Senior Associate will play a key role in delivering key elements of these projects, along with acting as an assistant to the Supervising Associate, including managing stakeholders, coaching and developing team members, supervising work and ensuring high quality delivery of our processes.

Key Interactions: Global Functional Leaders and Global, Area and Regional Talent Leaders and their extended leadership team.

Shift: Aligned to the Global, Area or Regional Talent Teams supported

Key Responsibilities:

The operation\'s senior associate will work on both planned and on-request operations and transactional activities as they arise. The role will cover projects spanning a wide range of topics including:

- EY People Pulse - EY\'s quarterly survey that measures the engagement and key experiences of our people enabling critical organizational insights through data and analytics

- Employee listening - implementation and continuous improvement of EY\'s Talent survey and experience insights programs through Qualtrics

The role will be responsible for activities such as:

• Stakeholder management - consulting on requirements, troubleshooting and escalations, communications and managing expectations of Global, Area, Region and Service line Talent teams
• Project management - building and managing plans, monitoring deliverables and timelines, follow the project plan and executing required tasks
• Analysis and insights - working with stakeholders, including the People Data Reporting and Analytics team, to provide quality data and insights to support the work we do and the experience of EY people
• General day to day operations across the projects, including but not limited to responding to queries, preparing, and reviewing communications, documents, and presentations.

The following behaviours are expected of the successful candidate:

• The candidate will work closely with the operation\'s supervising associate and associates to plan workload, deliver on operations and review all output.
• The successful candidate should be capable to proactively raise questions, problem solve, and drive continuous improvement and efficiency in the ways we work.
• Attention to detail and commitment to quality is critical for this role and the successful candidate will require a proven track record of delivering the highest standards of work.
• In addition, this role provides a great opportunity to gain experience of Talent / HR in a global environment and the successful candidate should have a strong appetite to learn and develop.
• Mentor and coach the team. Candidate is expected to identify team member\'s development opportunities and provide continuous feedback and support the team.
• Participate in meetings, collaborate with core and extended teams to ensure effective execution of agenda and priorities
• Independently maintain and leverage (when appropriate) an internal network, including effective partnerships with project leads that will enable personal effectiveness in the position
• Participate in meetings, collaborate with core and extended teams to ensure effective execution of agenda and priorities

Knowledge and Skills Requirements:

Technical knowledge

• Experienced in Microsoft office tools (word, excel, power-point)
• Ability to learn application of software and implement it as a solution
• Ability to work across several EY tools and technology

Flexible operation

• Comfort in a rapidly changing environment with competing and shifting priorities
• High learning agility
• Proactive and motivated across all aspects of teaming and execution of work
• Attention to detail and openness to feedback

Communication and project management

• Strong written and verbal communication skills
• Excellent presentation skills using various media/platforms
• Ability to coordinate multiple projects and initiatives simultaneously

• High degree of professionalism and integrity

Driving Results

• Ability to mentor team members and manage their performance appraisals
• Excellent organization, analytical and problem-solving skills
• Ability to perform and manage multiple tasks simultaneously and work well under pressure and with time constraints
• Ability to participate effectively in virtual teams and networks across diverse and dispersed geographies
• Strong project management and organizational skills

Other Requirements:

Frequent meetings with others across global time zones will require some calls to be made outside of standard business hours

Education:

• Bachelor\'s Degree

Experience:

• Minimum seven years of post-graduate experience in a professional environment
• Prior project management experience will be an added advantage
• Experience of working in fast-paced, ambiguous, stressful environments to deliver required results
• Experience in rolling out & managing global or large initiatives will be preferred
• Experience and/ or a keen interest in HR/ Talent

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

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