Email Support Executive

Year    Navi Mumbai, Maharashtra, India

Job Description

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Job Title: Email Process Executive - Travel Industry Location: Airoli Qualification: HSC/Graduate Experience: Minimum 6 months of on-paper experience Work Schedule: 5 days working, 2 rotational offs, 24/7 rotational shifts : As an Email Process Executive in our dynamic travel process, you will be responsible for handling customer queries and providing excellent support through email communication. This role involves working in a 24/7 rotational shift environment, ensuring coverage at all times. Key Responsibilities:
  • Email Correspondence:
Respond promptly and professionally to customer inquiries via email. Provide accurate and detailed information regarding travel queries, bookings, and related services.
  • Customer Support:
Address customer concerns and issues with a focus on achieving high customer satisfaction. Collaborate with other teams to ensure seamless customer experiences.
  • Service Excellence:
Uphold the company\'s service standards by delivering high-quality support through written communication. Strive to exceed customer expectations with every interaction.
  • Shift Flexibility:
Adhere to a 24/7 rotational shift schedule, including weekends and holidays. Manage workload efficiently to meet service level agreements. Qualifications:
  • HSC/Graduate qualification.
  • Minimum 6 months of on-paper experience in a customer service or email support role.
  • Excellent written communication skills with a keen eye for detail.
  • Ability to work in a 24/7 rotational shift environment.
Benefits:
  • Competitive salary with additional shift allowances.
  • Comprehensive training programs to enhance your skills in the travel industry.
  • Opportunities for career growth within a dynamic and expanding organization.
Job Types: Full-time, Permanent, Fresher Salary: 22,000.00 - 25,000.00 per month Benefits:
  • Health insurance
  • Paid sick time
  • Provident Fund
Schedule:
  • Day shift
  • Evening shift
  • Morning shift
  • Night shift
  • Rotational shift
  • US shift
Supplemental pay types:
  • Performance bonus
Work Location: In person

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Job Detail

  • Job Id
    JD3259223
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Navi Mumbai, Maharashtra, India
  • Education
    Not mentioned
  • Experience
    Year