Job Title: Email Process Executive - Travel IndustryLocation: Airoli Qualification: HSC/Graduate Experience: Minimum 6 months of on-paper experience Work Schedule: 5 days working, 2 rotational offs, 24/7 rotational shifts : As an Email Process Executive in our dynamic travel process, you will be responsible for handling customer queries and providing excellent support through email communication. This role involves working in a 24/7 rotational shift environment, ensuring coverage at all times. Key Responsibilities:
Email Correspondence:
Respond promptly and professionally to customer inquiries via email. Provide accurate and detailed information regarding travel queries, bookings, and related services.
Customer Support:
Address customer concerns and issues with a focus on achieving high customer satisfaction. Collaborate with other teams to ensure seamless customer experiences.
Service Excellence:
Uphold the company\'s service standards by delivering high-quality support through written communication. Strive to exceed customer expectations with every interaction.
Shift Flexibility:
Adhere to a 24/7 rotational shift schedule, including weekends and holidays. Manage workload efficiently to meet service level agreements. Qualifications:
HSC/Graduate qualification.
Minimum 6 months of on-paper experience in a customer service or email support role.
Excellent written communication skills with a keen eye for detail.
Ability to work in a 24/7 rotational shift environment.
Benefits:
Competitive salary with additional shift allowances.
Comprehensive training programs to enhance your skills in the travel industry.
Opportunities for career growth within a dynamic and expanding organization.