Email Support Executive
Job Description
• Respond to customer inquiries and support requests via email in a timely, professional, and friendly manner.
• Troubleshoot and resolve issues related to products or services by following company protocols.
• Provide clear and concise instructions, explanations, or solutions to customer problems.
• Maintain a high level of customer satisfaction by offering personalized and empathetic responses.
• Document customer interactions in our CRM system and ensure all information is accurate and up to date.
• Collaborate with other departments to escalate and resolve complex issues.
• Follow up with customers to ensure their issues have been resolved and they are satisfied with the service.
• Maintain knowledge of company products, services, and updates to provide accurate information.
• Meet daily, weekly, and monthly productivity and quality goals as set by the department.
• Stay updated on company policies, changes, and industry best practices.
Job Types: Full-time, Fresher
Pay: ?11,467.52 - ?15,000.00 per month
Schedule:
• Day shift
Experience:
• total work: 1 year (Preferred)
Work Location: In person
Speak with the employer
+91 9820565089
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Job Detail
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Job IdJD3546004
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGJ, IN, India
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EducationNot mentioned
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ExperienceYear