Email Support Executive (crm)
Job Description
Key Responsibilities:
• Customer Communication:
• Respond to customer inquiries and concerns via email, providing accurate and prompt information regarding gemstone products, pricing, order status, and other related inquiries.
• Ensure all email communications are clear, polite, professional, and on-brand.
• Order Management:
• Assist customers with order-related queries, including order status, shipping, returns, and cancellations.
• Coordinate with the relevant departments (production, logistics, inventory) to resolve issues related to orders or products.
• Provide detailed information about gemstone products, including their origin, quality, certifications, and manufacturing process.
• Assist customers in selecting products based on their specific needs (e.g., specific gemstones, colors, cuts, etc.).
• Handle customer complaints or issues related to products, shipping, or service, ensuring resolution in a timely and satisfactory manner.
Education
• Bachelor's degree
• Freshers can also apply
Job Type: Full-time
Pay: ?15,000.00 - ?20,000.00 per month
Schedule:
• Day shift
Work Location: In person
Speak with the employer
+91 9530066667
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Job Detail
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Job IdJD3572136
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationRJ, IN, India
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EducationNot mentioned
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ExperienceYear