Email Support Executive/ Crm
Job Description
Key Responsibilities:
• Respond to customer emails in a timely and professional manner.
• Provide accurate information and solutions to customer inquiries about products and services.
• Assist in troubleshooting and resolving customer issues related to orders, accounts, and technical difficulties.
• Maintain detailed records of customer interactions and feedback in the support system.
• Collaborate with other departments to escalate complex issues as necessary.
• Identify opportunities to enhance the customer experience and provide feedback to the team.
• Stay updated on product offerings, policies, and procedures to ensure accurate support.
• Contribute to the development of FAQs and help documentation for customer self-service.
Qualifications:
• Previous experience in customer support or a similar role is preferred.
• Excellent written communication skills with a strong attention to detail.
• Ability to handle multiple inquiries and prioritize effectively.
• Strong problem-solving skills and a customer-oriented mindset.
• Familiarity with email support tools and CRM systems is a plus.
• Ability to work independently and as part of a team.
Job Type: Full-time
Pay: ?12,000.00 - ?15,000.00 per month
Schedule:
• Day shift
Experience:
• Customer support: 1 year (Required)
Work Location: In person
Speak with the employer
+91 9530066667
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Job Detail
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Job IdJD3473654
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationRJ, IN, India
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EducationNot mentioned
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ExperienceYear