About Us: Hashtag Infosystem Is an \xe2\x80\x9cInformation Technology Services\xe2\x80\x9d & \xe2\x80\x9cOutsourcing\xe2\x80\x9d Based Company with Wide Experience & Technical Expertise in India. Location: Surat, Gujarat Experience: Fresher/Experience Can Apply Qualification: Min Bachelor\xe2\x80\x99s degree Timing:
11:30 am to 9:30 pm (Day) (6 Days a Week)
9:30 pm to 7:30 am (Night) (6 Days a Week)
Skills and Requirements:
Proficient in Microsoft Office Suite, including Excel, Word, Outlook and PowerPoint.
Fluent English Speaking is Mandatory.
Good Communication Skills.
High-level written and verbal communication skills.
Roles & Responsibilities:
Working response through phone-calls or e-mails.
To perform the quality checks of clarify incidents ensuring the updates are done as per the customer and service excellence expectations, ensuring templates are followed.
Maintain / Update Weekly report.
Collaborate with key persons to ensure clarity of the specifications
Develop and maintain customer service standards, policies, and procedures.
To update and prepare summary incident reports on critical/complex/Major incidents suitable for internal and external management review.
Job Type: Full-time Pay: 25,000.00 - 45,000.00 per month Benefits:
Leave encashment
Schedule:
Day shift
Night shift
UK shift
Supplemental pay types:
Overtime pay
Performance bonus
Yearly bonus
Education:
Bachelor\'s (Preferred)
Experience:
total work: 1 year (Preferred)
Language:
English (Preferred)
Shift availability:
Day Shift (Preferred)
Night Shift (Preferred)
Work Location: In person
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