Job Description

The Email Support Executive will be responsible sending bulk mails managing and responding to customer inquiries and support requests through email. This role requires excellent written communication skills, a strong customer-focused approach, and the ability to resolve issues effectively while maintaining high customer satisfaction.

Key Responsibilities :

• Customer Interaction : Respond promptly and professionally to customer inquiries and complaints via email. Provide timely and accurate solutions to queries regarding products or services.
• Issue Resolution : Identify, research, and resolve customer issues effectively by following company procedures and ensuring complete customer satisfaction.
• Documentation : Maintain accurate records of customer interactions, transactions, comments, and complaints. Update internal systems with resolved cases and customer feedback.
• Collaboration : Work closely with other teams (technical support, sales, and product teams) to resolve customer issues and provide comprehensive solutions.
• Follow-Up : Ensure all customer requests and issues are addressed in a timely manner. Follow up on open tickets and ensure resolution is completed in accordance with service-level agreements (SLAs).
• Product Knowledge : Stay up-to-date with the latest product features, company policies, and troubleshooting techniques to effectively assist customers.
• Quality Assurance : Ensure that all responses are clear, concise, and in line with the company's voice and standards. Strive to maintain high levels of customer satisfaction and professionalism.

Key Skills & Qualifications :

• Proven experience in customer support, ideally in an email-based or written support role.
• Excellent written communication skills, with the ability to articulate complex information clearly and concisely.
• Strong problem-solving skills with the ability to think critically and independently.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Basic knowledge of [industry-specific tools, CRM software, or systems used in the organization].
• Detail-oriented with excellent organizational skills.
• Ability to work both independently and as part of a team.
• Knowledge of customer service best practices and techniques.
• [Bachelor's degree preferred].

Desired Traits :

• Empathy and patience while dealing with customers.
• Positive attitude and enthusiasm to help others.
• Ability to work under pressure and adapt to different customer situations.
• Proactive mindset to anticipate and resolve potential issues before they arise.

Job Types: Full-time, Permanent

Pay: ?12,000.00 - ?20,000.00 per month

Benefits:

• Paid sick time

Schedule:

• Day shift

Experience:

• total work: 1 year (Preferred)

Work Location: In person