Email & Chat Support Executive
Job Description
Key Skills-
•Minimum 2 years of experience.
•Strong email handling and active listening skills
•Excellent written communication and comprehension.
Responsibilities-
•Address inbound customer questions and concerns arriving via email and chat
•Own the entire interaction with that customer and provide total resolution for their needs
•Work with other associates, product managers, and partners to gather information, resolve customer needs, and improve processes
•Investigate and resolve customer inquiries related to their orders or shipments
•Update systems and document all interactions with customers, associates, and partners
•Provide order status, check inventory, schedule returns, file shipping claims, notate accounts, troubleshoot problems, handle complaints, and assist with billing inquiries.
Job Types: Full-time, Volunteer
Pay: ?30,000.00 per month
Schedule:
• Day shift
Experience:
• total work: 1 year (Preferred)
Work Location: In person
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Job Detail
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Job IdJD3527134
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMH, IN, India
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EducationNot mentioned
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ExperienceYear