Job Description

• Provide real-time support: Respond to customer inquiries via chat in a timely and professional manner.
• Resolve customer issues: Identify, troubleshoot, and resolve customer issues by clarifying problems, researching answers, and providing solutions.
• Maintain records: Document customer interactions, issues, and resolutions accurately in our CRM system.
• Follow up: Ensure customer issues are resolved to their satisfaction and follow up when necessary.
• Collaborate: Work closely with other departments to address complex customer issues and provide a seamless customer experience.
• Stay updated: Keep abreast of product knowledge, company policies, and updates to provide accurate information to customers.
• Meet targets: Achieve individual and team performance metrics, such as response time, resolution time, and customer satisfaction scores.
• Continuous improvement: Provide feedback on the customer service process and suggest improvements to enhance efficiency and customer experience.

Qualifications:

• Education: High school diploma or equivalent; college degree preferred.
• Experience: Previous experience in customer service, preferably in a chat support role.
• Skills:
• Excellent written communication skills.
• Strong problem-solving abilities.
• Ability to handle multiple tasks simultaneously.
• Proficiency in using CRM software and chat support tools.
• High level of empathy and patience.
• Personal Attributes:
• Strong work ethic and a positive attitude.
• Ability to work independently and as part of a team.
• Adaptability to changing work environments and customer needs.

Working Conditions:

• Schedule: Full-time, with the possibility of shifts including evenings, weekends, and holidays.
• Environment: Remote work or office-based, depending on company policy and location.

Job Types: Full-time, Fresher, Permanent

Pay: ?12,000.00 - ?18,000.00 per month

Jadwal:

• Day shift

Experience:

• total work: 1 year (Preferred)

Work Location: In person