Job Description

Service Manager - Customer Satisfaction

Minimum 3years experience in Customer satisfaction / service process in electronics, medical, machinery or Industrial equipment.

Willing to go out to meet customers occationally as and when required.

Ability to convince and close the service sales enquiries independently.

+Team handling & organisational ability

+Proactive motivator and soft skill trainer

+Excellent emotional stability & decision making capability

+Ability to converse in English, Kannada, Hindi and any other south Indian languages.

+Clarity communication, pleasing teleconversational manners

+Well versed with excel, creating documents as per format.

+Deligent in followups.

+Good communication skills.

+Fluency in English - verbal and written communication.

+Technical thinker with high degree of self respect

Personality skills required

High Presence of mind

?Ability to remember multiple commitments/ pending tasks...

- Track, Remind, Report escalations as per the Process Execution Chart.

?Organise data for comparison/evaluation by mail / telephone

Sort the data, prepare report as per the template.

Cash handling

Should be able to track engineer travel routes approve voucher and handle petty cash for service engineers and technicians.

Documentation.

}Create reports, draft minutes of discussions, specifications etc as per the format.

Handle service escalation from dealers & end customers, maintaing a good relationship with courteous communication and convincing abilities.

Good ISO documentation knowledge.

Salary 25K -30K

Kannada fluency is a must.

Job Type: Full-time

Pay: ?25,000.00 - ?30,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Yearly bonus

Experience:

• total work: 1 year (Preferred)

Work Location: In person