Job Description

Service Support Manager

Profile:

A highly skilled and motivated Electrical and Electronic Engineer with extensive experience in service support management. Exceptional ability to oversee technical support teams, streamline processes, and ensure customer satisfaction.

Key Skills:

Expertise in electrical and electronic engineering

Strong leadership and team management

Excellent problem-solving and troubleshooting

Superior customer service orientation

Effective communication and interpersonal skills

Professional Experience:

Service Support Manager

Led a team of technical support engineers, ensuring timely and efficient resolution of customer issues.

Developed and implemented support processes, reducing response times and improving customer satisfaction.

Collaborated with R&D and product development teams to address and resolve complex technical issues.

Conducted training sessions for support staff, enhancing their technical and customer service skills.

Education:

Bachelor's Degree in Electrical and Electronic Engineering

Certifications:

Certified Service Support Professional (CSSP)

Project Management Professional (PMP)

Personal Attributes:

Strong analytical and organizational skills

Proactive and detail-oriented

Dedicated to continuous improvement and learning

Job Type: Full-time

Pay: ?15,794.64 - ?25,157.64 per month

Schedule:

• Day shift

Experience:

• total work: 3 years (Required)

Work Location: In person