Job Description

Role Description

This role is responsible for envisaging and implementing the highest business standards and industry best practices across all departments/studios of Design Production. As a service delivery manager you will be responsible for making sure that services are being seamlessly delivered to the clients. You will be working closely with design leads, artists and graphic designers to create eye-catching media for printed pages and screens.

Key Responsibility Areas

- Manage and lead clients and design leads throughout the production process and deliver through planning and production to exceed as per client expectations and meet deadlines

- Retain 100% of the clients that we manage; at least not lose any for the reasons within our control

Define and manage teams, functionality briefs and documentation like Dashboards (jobs completed weekly/monthly and details of the quality scores)

- Oversees the client requirement posted on group email id and MediaFerry system and keep track of the deliverables, quality TAT by the team in the stipulated time period

- Prepares Individual Performance Analysis Report for the team including Quality scores, job credits, etc.

- Prepare the RCA of any customer complaints

- Research and test new media technology and processes, whilst supervising and mentoring problem solving related to jobs with internal staff

- Documents and updates internal processes and forecasting the need for manpower to manage delivery while using resources efficiently and effectively

- Encourages and manages the development of team training, and various design software

- Reinforces the aim to be progressive and offer an increasingly varied range of services to our clients and put things in the right manner for the client in order to fulfill and exceed their expectations

- Ensure compliance with ISO objectives, rules and guidelines along with HR policies and procedures

- Arranges for regular production meetings to review progress and re-allocate resources to keep production on schedule

Preferred Qualification & Experience

- Graduate or Postgraduate with 10 and more years of experience from the publishing industry (especially at the managerial level)

- Diploma in multimedia, graphic designing from a reputed institute will be an advantage

- Working experience of magazine, editorial, catalogs, POS etc.

- Proficiency with industry desktop publishing tools including Adobe Photoshop, InDesign, Quark, and Illustrator

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