Job Description

The House of Mercier is excited to offer a fantastic opportunity for an E-commerce Support Specialist position, where you can work remotely from anywhere in the world! This entry-level role is perfect for motivated individuals looking to enter the e-commerce sector, with no prior experience needed. As an E-commerce Support Specialist, your main focus will be on assisting customers with their inquiries and ensuring they have a smooth and enjoyable shopping experience.Join our energetic team dedicated to providing outstanding support to customers worldwide. We provide comprehensive training to ensure you have all the tools needed to succeed in this role. If you're enthusiastic about helping others and love the idea of remote work, we encourage you to apply!Key Responsibilities

• Respond to customer inquiries through email, chat, and social media regarding orders, products, and services.
• Effectively resolve customer issues and complaints to ensure a high level of satisfaction.
• Assist customers in navigating the online shopping experience, providing support and guidance as necessary.
• Process orders and manage returns following company policies.
• Collect and communicate customer feedback to improve our services and offerings.
• Engage in ongoing training sessions to enhance knowledge of the products and company practices.

• A strong desire to learn about e-commerce and commitment to exceptional customer service.
• Excellent communication skills, both written and verbal.
• Ability to work independently and effectively manage your time.
• Basic computer literacy and familiarity with online shopping platforms.
• A proactive approach to problem-solving and customer engagement.
• Strong organizational skills to handle multiple inquiries simultaneously.
• A reliable internet connection for remote work functions.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan

The House Of Mercier