Job Description

: E-Commerce Support Specialist

Position Overview:
We seek a detail-oriented and proactive E-Commerce Support Specialist to join our team. The role involves managing and optimizing online sales platforms, ensuring smooth order processing, and delivering exceptional support to customers and internal teams. This is a critical position for maintaining efficient e-commerce operations and enhancing customer satisfaction.

Key Responsibilities:

Order Management:

• Process and monitor online orders across multiple e-commerce platforms.
• Coordinate with the warehouse and logistics teams to ensure timely order fulfillment and delivery.

Product Listings:

• Create, update, and optimize product listings, including descriptions, images, and pricing.
• Manage inventory levels and ensure accurate stock availability on all platforms.

Customer Support:

• Address customer inquiries and resolve orders, refunds, and product information issues.
• Provide post-purchase support to ensure customer satisfaction.

Platform Operations:

• Maintain and update e-commerce platforms like Amazon, Flipkart, Myntra Shopify, etc.
• Troubleshoot issues related to the website or marketplace accounts.

Analytics & Reporting:

• Analyze sales data and prepare reports to identify trends and areas for improvement.
• Track and report on performance metrics such as sales, return rates, and customer satisfaction.

Compliance & Documentation:

• Ensure compliance with marketplace policies and guidelines.
• Maintain accurate records of transactions and correspondence.

Collaboration:

• Work closely with marketing teams to implement promotional campaigns.
• Coordinate with finance and accounting teams for payment reconciliation and returns.

Skills & Qualifications:

• Bachelor's degree in Business Administration, E-Commerce, or a related field.
• 2-3 years of experience in e-commerce operations or a similar role.
• Proficiency in tools like Easycom, MS Excel, and marketplace portals (Amazon, Flipkart, etc.).
• Strong organizational and multitasking abilities.
• Excellent communication and problem-solving skills.
• Attention to detail and a proactive approach to task management.

Contact:7717222822

Job Types: Full-time, Permanent

Pay: From ?20,000.00 per month

Schedule:

• Day shift

Experience:

• E-commerce: 1 year (Preferred)

Work Location: In person