Job Description

Company Description Tech2Globe is a trusted name in the IT industry, offering 360-degree digital solutions to businesses. As an Amazon Global Certified company, we have a professional team of experts and believe in forming long-lasting relationships with our clients. Established in 2014, Tech2Globe offers cost-efficient solutions and ensures that clients are involved in every step of the process. Our services include e-commerce consulting and solutions, digital marketing, BPO/KPO, data management, software and mobile app development, and graphics services. Role Description Tech2Globe is seeking a full-time E-Commerce Operations Manager for our on-site office located in New Delhi. As an E-Commerce Operations Manager, the candidate will be responsible for managing and overseeing all operational aspects of the E-Commerce platform, including inventory management, order fulfillment, shipping, logistics, and customer service. The role requires excellent organizational skills, attention to detail, and the ability to work collaboratively with cross-functional teams to ensure the smooth flow of operations. Qualifications Solid understanding of E-Commerce platforms like Shopify, Magento, and BigCommerce. Ability to analyze data and generate insights for decision-making, as well as experience in using and managing analytics tools. Strong communication and interpersonal skills to manage cross-functional teams and work collaboratively across departments. Demonstrated ability to thrive in a high-pressure, fast-paced environment, and to adapt to change. Set KRAs for Team Leads as per organizational goals. Lead, motivate, counsel, develop, and coach Team Leads and associates to meet departmental KPIs and project SLAs. Effective liaison with various departments within the organization Facilitate and implement process improvement ideas to improve efficiency. Proactively identify problems and present solution Handling escalation and providing a concrete solution to avoid future occurrence Strategic planning and forecasting; appraise performance, resolve problems; and address staffing needs. Mentor, train, and develop teammates for career progression and learning Ability to develop and share best practices across the shifts and network. Client relationship management Participate in meetings with clients & prepare presentations for them Conduct regular staff meetings M anaging other operational metrics such as utilization, shrinkage, attrition, occupancy etc. Excellent skills required in MIS, Presentations, and the Latest Tools (Looker Studio, Excel, etc. E-Commerce Seller Account Management. Vendor Management .Sales Boosting. Should have knowledge about E-Commerce Market Place

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