Job Description

Order Processing:

Oversee the entire order fulfillment process, ensuring timely and accurate processing of customer orders. Collaborate with warehouse and logistics teams to streamline order handling and shipping operations. Monitor order metrics and implement improvements to increase efficiency and reduce processing times.

Returns Management:

Develop and manage the returns process to ensure a seamless experience for customers returning products. Analyze return data to identify trends and potential issues, implementing corrective actions as needed. Coordinate with the customer service team to resolve any return-related inquiries or issues.

Claims Management:

Handle customer claims related to order discrepancies, damaged goods, or other issues, ensuring prompt resolution. Work closely with suppliers and partners to address and rectify claim-related concerns. Maintain accurate records of claims and resolutions for reporting and analysis.

Manpower Management:

Supervise and manage a team of e-commerce operations staff, including hiring, training, and performance management. Develop and implement training programs to enhance team skills and productivity. Create and maintain work schedules to ensure adequate coverage and efficient operation.

Process Improvement:

Continuously evaluate and refine operational processes to enhance efficiency, accuracy, and customer satisfaction. Implement best practices and innovative solutions to optimize order processing, returns, and claims handling. Collaborate with other departments to align e-commerce operations with overall business goals.

Reporting and Analytics:

Monitor key performance indicators (KPIs) related to order processing, returns, and claims. Prepare regular reports on operational performance, identifying trends and areas for improvement. Utilize data to drive decision-making and strategic planning.
Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?33,379.44 per month

Benefits:

Paid sick time Provident Fund
Schedule:

Day shift Fixed shift Morning shift
Supplemental Pay:

Performance bonus
Work Location: In person

Application Deadline: 24/03/2025