Job Description

Position Overview:

The E-commerce Executive is responsible for managing the day-to-day operations of the online store, ensuring seamless order processing, inventory management, and customer satisfaction. This role demands a proactive, detail-oriented individual with strong analytical and organizational skills to support the growth and efficiency of the e-commerce business.

Key Responsibilities:

Order Management:

Monitor and manage the processing of customer orders from placement to delivery. Coordinate with logistics partners to ensure timely and accurate shipments. Resolve order-related issues such as cancellations, returns, and refunds.

Inventory Management:

Track stock levels and coordinate restocking to avoid inventory shortages. Conduct regular inventory audits and update the system accordingly. Liaise with suppliers to ensure on-time procurement.

Product Listings:

Upload and maintain accurate product descriptions, images, and pricing on the e-commerce platform. Optimize product listings for SEO and visibility. Ensure compliance with platform guidelines and policies.

Performance Analysis:

Track sales performance and generate weekly/monthly reports. Analyze customer behavior and sales trends to identify opportunities for growth. Monitor and improve conversion rates on the platform.

Customer Service Support:

Address customer inquiries and complaints promptly and professionally. Work closely with the customer support team to enhance customer satisfaction.

Platform Management:

Manage promotional campaigns, including discounts, offers, and seasonal sales. Ensure the website or marketplace is running smoothly, and escalate technical issues when necessary.

Collaboration:

Work with marketing, design, and sales teams to enhance the e-commerce experience. Coordinate with the finance team to reconcile payments and transactions.

Qualifications and Skills:

Bachelor's degree in Business Administration, Marketing, or a related field. 1-3 years of experience in e-commerce operations or a similar role. Proficiency in e-commerce platforms (e.g., Shopify, Amazon, Magento). Strong analytical and problem-solving skills. Excellent communication and organizational abilities. Familiarity with inventory management tools and CRM systems. Knowledge of digital marketing and SEO is a plus.
Job Type: Full-time

Pay: ?10,729.64 - ?17,000.00 per month

Schedule:

Day shift
Supplemental Pay:

Performance bonus
Work Location: In person