Job Description

Key Responsibilities: * Marketplace Management:

• Oversee and manage our presence on major e-commerce platforms including Amazon, Nykaa, Flipkart, Meesho, Myntra, TataCliq, etc.
• Handle the setup, optimization, and maintenance of seller accounts.
• Stock Management:

• Utilize inventory management software to track and manage stock levels.
• Ensure timely replenishment and avoid stockouts or overstock situations.
• Product Listing and Catalog Management:

• Create, update, and optimize product listings, including descriptions, images, and pricing.
• Coordinate with category managers and resolve any issues related to product listings.
• Promotions and Offers:

• Design and implement promotional deals and offers to drive sales and attract customers.
• Analyze the effectiveness of promotions and adjust strategies as needed.
• Customer Service:

• Manage customer returns, handle complaints, and ensure a high level of customer satisfaction.
• Monitor and respond to online customer feedback and inquiries promptly.
• Sales Analysis and Reporting:

• Maintain and analyze sales data on a weekly, monthly, quarterly, and yearly basis.
• Provide insights and recommendations for improving sales performance and identifying growth opportunities.
• MIS Reporting:

• Prepare and present daily, weekly, and monthly Management Information System (MIS) reports.
• Track key performance indicators (KPIs) and other metrics.
• Logistics Coordination:

• Work closely with logistics partners to ensure timely and efficient delivery of products.
• Address and resolve any logistical issues that may arise.

• Bachelor\'s degree in Business Administration, Marketing, E-Commerce, or a related field.
• Proven experience in e-commerce management, preferably across multiple marketplace platforms.
• Proficiency in inventory management software and tools.
• Strong analytical skills with the ability to interpret sales data and trends.
• Excellent communication and customer service skills.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Knowledge of e-commerce best practices and current trends.

Acme Services