E Commerce Executive
Job Description
a. Handling all logistics related queries which will be routed from the CS team through mails, chats, and calls.
b. Closing urgent deliveries, POD, disputed cases raised from customers.
c. Closing all the cases for customers within defined TAT.
d. Need to take ownership and close customer queries with a positive response.
e. Enhances organization reputation by accepting ownership for accomplishing new and different requests.
f. Having a weekly review with courier partners for improvisation on TAT and maintaining a quality of deliveries.
g. Working with the CS team and other team members to improvise the process and enhance the quality of service for customers.
h. Engaging with a cross functional team.
Job Type: Full-time
Pay: ?18,000.00 - ?30,000.00 per month
Benefits:
• Provident Fund
Schedule:
• Rotational shift
Supplemental Pay:
• Yearly bonus
Experience:
• Logistics: 1 year (Required)
Work Location: In person
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Job Detail
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Job IdJD3531341
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationHR, IN, India
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EducationNot mentioned
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ExperienceYear