Job Description

: Product Listing and Order Processing, Customer Support, Seller Support

Position: Product Listing and Order Processing, Customer Support, Seller Support
Location: New Delhi
Company: Dhampur Green

About Us:
Dhampur Green is a leading FMCG food manufacturing company dedicated to delivering high-quality products to our customers. We are seeking a detail-oriented and customer-focused individual to join our team, ensuring seamless product listing, efficient order processing, and exceptional support for our customers and sellers.

Key Responsibilities:

• Product Listing:
• Create and manage product listings across various e-commerce platforms.
• Ensure product descriptions, images, pricing, and specifications are accurate and up-to-date.
• Collaborate with the marketing team to optimize product listings for SEO and customer engagement.
• Order Processing:
• Process customer orders accurately and promptly.
• Coordinate with warehouse and logistics teams to ensure timely order fulfillment.
• Monitor inventory levels and update stock information as needed.
• Customer Support:
• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Resolve customer issues and complaints efficiently, ensuring high levels of customer satisfaction.
• Provide product information and assistance to customers to enhance their shopping experience.
• Seller Support:
• Assist sellers with onboarding, product listing, and account management.
• Address seller queries and concerns, providing solutions and support to improve their selling experience.
• Monitor seller performance and provide feedback for continuous improvement.

Requirements:

• Proven experience in e-commerce product listing, order processing, and customer support.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in MS Office and experience with e-commerce platforms such as Amazon, Flipkart, etc.
• Customer-oriented mindset with a passion for delivering exceptional service.

Preferred Qualifications:

• Bachelor's degree in Business, Marketing, or a related field.
• Experience in the FMCG sector or a similar industry.
• Knowledge of SEO best practices for product listings.
• Familiarity with inventory management systems and CRM software.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work with a dynamic and innovative team.
• Professional growth and development opportunities.
• A positive and inclusive work environment.

Job Type: Full-time

Pay: ?9,314.87 - ?33,930.27 per month

Schedule:

• Morning shift

Work Location: In person