E Commerce Customer Service Executive
Year Dindigul, Tamil Nadu, India
Job Description
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Responsibilities:-
- Good communication skills in communicating to the customer\xe2\x80\x99s enquiries in video call/call or Text message and enabling E-commerce sales.
- Answer calls professionally and provide information about products and services, take/cancel orders, and obtain details of complaints.
- Should be aware of the recent trends in terms of jewellery and fashion.
- Keep records of customer interactions and transactions, details of inquiries, and comments, as well as actions taken. Process orders, forms, and applications
- Follow up to ensure that appropriate actions are taken on customer requests
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Getting Google review and customer feedback after each purchase.
- Excellent communication and listening skills with good command of the English language.
- Creating policies and procedures for E-commerce sales.
- Planning the training and standardization of service delivery.
- Manage Day to Day Activities associated with overall success and growth of customer retention and our loyalty program
- Leading cross-functional collaboration with brand, performance, content, social media and influencer marketing teams to ideate and execute initiatives for the customer retention. Liaise with cross functional teams to drive initiatives for enhancing customer retention (e.g. warranty features, refresh, referral etc.) from a marketing perspective
- Language \xe2\x80\x93 English, Tamil.
- Additional language- Hindi, Telugu
- Strong communication skills
- Ability to listen and problem-solve
- Take ownership of the customer issue and solve
- Strong interpersonal skills
- Ability to perform under pressure
- Handling USA/International Customer Over The Call Or on Chat
- Excellent Communications Required
- Yearly bonus
- PF& ESI
- Free Lunch provided
- Food provided
- Provident Fund
- Day shift
- Yearly bonus
- Bachelor\'s (Required)
- Customer support: 2 years (Required)
- Customer relationship management: 1 year (Required)
- English (Required)
- Hindi (Required)
- Telugu (Required)
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Job Detail
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Job IdJD3332487
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDindigul, Tamil Nadu, India
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EducationNot mentioned
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ExperienceYear