Job Description

Job Title: E-Commerce Business Associate



We are looking for a customer-centric and cordial E-Commerce Business Associate who can streamline all e-commerce activities. You should be able to forecast sales and resolve conflicts. You should be able to grow the business using positive customer experience.

Job Objectives

l To retain long-term consumer relationships

l Coordinate with the E-Commerce Manager in planning promotional offers and product discounts

l Organize e-commerce activities

Roles & Responsibilities

? Managing Online Portals of the clients

? Manage online e-commerce accounts of clients

? Respond to customer web inquiries regarding online merchandise or service orders

? Assists customers with product selection, answer basic questions and suggest various product options that are available.

? Understanding client problems

? Ensures prompt and proper resolution of client queries by providing additional information or escalating the issue

? Take accountability and responsibility for the work assigned

Competencies Required

? Excellent written and verbal communication skills

? Proficiency in MS Office and relevant software

? Excellent organizational and time management skills

? Ability to work collaboratively with other departments

? Handle multiple projects/assignments at the same time

? Build client relations

Preferred Education

Any Graduate or Post Graduate (BE/BBA/MBA)

Work Location & Job Type

You'll be required to work full-time from our head office in Indore

Job Types: Full-time, Permanent

Pay: ?8,921.08 - ?25,890.55 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Ability to commute/relocate:

• Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Required)

Experience:

• E-commerce: 1 year (Preferred)
• total work: 1 year (Preferred)