Job Description

Job Title: Ecommerce Associate

Location: Ranchpride Agrocomm Pvt Ltd, MIDC Koparkhairne, Navi Mumbai

Reports To: Ecommerce Manager

Job Type: Full-time

Office Timings: 10:00 AM to 7:00 PM, Six days a week

Job Summary:

Ranchpride Agrocomm Pvt Ltd is seeking a dedicated and proactive Ecommerce Assistant to join our team in MIDC Koparkhairne, Navi Mumbai. The ideal candidate will have over 1 year of experience handling Indian ecommerce websites and will assist in the management and optimization of our online sales channels.

Key Responsibilities:

• Website Management: Assist in maintaining and updating product listings on various Indian ecommerce platforms.
• Order Dispatch & Fulfillment: Monitor and track orders from purchase to delivery, ensuring customers receive their orders on time.
• Returns Management: Manage the return logistics with the warehouse team to ensure smooth reverse logistics operations.
• Ensure accurate and timely processing of orders from the online store.
• Coordinate with the warehouse and logistics team to prepare and ship customer orders efficiently.
• Order Processing: Manage order processing, including order entry, tracking, and ensuring timely delivery.
• Customer Support: Provide excellent customer service, handling inquiries, and resolving issues related to online orders.
• Inventory Management: Monitor and manage inventory levels, ensuring accurate stock availability across ecommerce platforms.
• Sales Analysis: Assist in analyzing sales data to identify trends, opportunities for growth, and areas for improvement.
• Marketing Support: Collaborate with the marketing team to execute promotional campaigns and optimize product listings for better visibility and sales.
• Report Generation: Prepare and present regular reports on ecommerce performance and key metrics.

Qualifications:

• Education: Any graduate.
• Experience: Minimum of 1 year of experience handling Indian ecommerce websites.
• Skills: Proficiency in using ecommerce platforms (e.g., Amazon, Flipkart, Jiomart, Meesho), strong analytical skills, excellent communication and interpersonal skills, and attention to detail.
• Technical Knowledge: Familiarity with online sales and marketing techniques.
• Personal Attributes: Ability to work independently and as part of a team, strong organizational skills, and a proactive approach to problem-solving.

Job Types: Full-time, Permanent

Benefits:

• Leave encashment
• Paid time off

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Kopar Khairane, Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• E-commerce: 1 year (Preferred)

Willingness to travel:

• 50% (Preferred)

Work Location: In person

Job Types: Full-time, Permanent

Pay: From ?20,000.00 per month

Schedule:

• Day shift

Experience:

• E-commerce: 1 year (Preferred)
• total work: 1 year (Preferred)

Work Location: In person