Job Description

About Brand

:

PERCH

isn't just a brand but a cult which aims to elevate Lifestyle for its members. We have picked up the most important element first- clothing, which elevates not only your look but confidence & mood as well. We'll keep adding more elements as we move forward!

Job Summary:

We're looking to hire an detail-oriented

e-Commerce Operations Assistant

to support the smooth functioning of our

online retail operations

. They will assist in managing the daily tasks associated with

order processing

,

inventory management

,

product listings

, and

customer service

. The ideal candidate will have excellent communication skills, a keen eye for detail, and a strong understanding of

e-commerce platforms

and

operations

.

Key Responsibilities:

Process

and

Manage Customer Orders

from various

e-Commerce Platforms

(e.g., Shopify, Myntra, Nykaa, Tata Cliq, Ajio, Amazon, etc.).

Monitor

and

Update Inventory Levels

to ensure Products are in Stock and ready for Sale. Create and Maintain

Product Listings

on the Website and other e-Commerce Platforms, including Writing Product Descriptions, Uploading Images, and Setting Prices. Regularly

Update

Product

Availability

,

Pricing

, and

Promotions

. Handle

Product Returns

,

Exchanges

, and

Customer Complaints

, ensuring satisfaction while adhering to company policies. Make

Claims

for Fraudulent Returns. Track and Resolve any Order Discrepancies, such as Missing or Incorrect Products. Collaborate with logistics and warehouse teams to ensure proper order fulfillment and timely shipping. Troubleshoot and Resolve Order or Delivery Issues to Maintain Positive Customer Experiences. Maintain

Accurate Records

of Customer Interactions,

Transactions

, and

Inventory

.

Qualifications & Skills:

High School, Diploma or Equivalent (Bachelor's degree preferred).

1-2 Years

of

Experience

in

e-Commerce Operations

, or a Related Field.

Familiarity

with

e-Commerce Platforms

(e.g., Shopify, Myntra, Nykaa, Tata Cliq, Ajio, Amazon, etc.) and Online Retail Operations. Basic understanding of inventory management and order fulfillment processes. Excellent written and verbal communication skills. Strong organizational skills and attention to detail.

Work Location: https://maps.app.goo.gl/8dmYKeAPEZWrMPz47

If you're passionate about e-Commerce, have a strong attention to detail, and thrive in a dynamic environment, we'd love to have you join our Rocketship Team.

To

apply

, share your

resume

at

hrxperch@gmail.com

with the subject line 'e-Commerce Operations Assistant Application'.

For further inquiries,

contact

us at +91

9220894940

.

Job Types: Full-time, Permanent

Pay: ?12,000.00 - ?15,000.00 per month

Benefits:

Leave encashment Paid sick time Paid time off
Schedule:

Day shift
Supplemental Pay:

Overtime pay Yearly bonus
Application Question(s):

Which e-Commerce platforms have you worked on? Work location in Paschim Vihar, West Delhi, are you comfortable Commuting or Working On-Site Full-Time? We must fill this position urgently. Can you start immediately? What's your last drawn monthly salary? Would you be comfortable with a compensation of up to ?15,000 per month for the role of e-Commerce Operations Assistant?
Experience:

e-Commerce Operations: 1 year (Required) e-Commerce Order Process: 1 year (Required) e-Commerce Returns & Claims: 1 year (Preferred)
Work Location: In person