Job Description

Job Title: E-commerce Executive

Location: Saroli, Surat
Experience: 1-2 years
Employment Type: Full-time

:

We are looking for a dynamic and detail-oriented E-commerce Executive to join our team in Saroli, Surat. As an E-commerce Executive, you will be responsible for managing our online sales channels, managing inventory, and ensuring smooth day-to-day operations for our e-commerce platforms.

Key Responsibilities:

• Product Listing & Optimization:

Upload new products to various e-commerce platforms (e.g., Amazon, Flipkart, Shopify), ensuring accurate descriptions, pricing, and images.

• Inventory Management:

Monitor stock levels, update inventory records, and coordinate with the warehouse team to ensure timely order fulfillment.

• Order Processing & Fulfillment:

Manage incoming orders, ensure timely dispatch, and oversee the entire order lifecycle to ensure customer satisfaction.

• Customer Support:

Respond to customer queries and resolve issues related to orders, returns, and refunds on e-commerce platforms.

• Performance Monitoring:

Analyze and track sales performance, prepare reports, and provide actionable insights to improve online sales and customer experience.

• Platform Management:

Stay updated with the latest platform policies and ensure compliance with e-commerce regulations, listing requirements, and pricing policies.

Skills & Qualifications:

• Experience:

1-2 years of experience in managing e-commerce operations, preferably with platforms like Amazon, Flipkart, Shopify.

• Technical Skills:

Familiarity with e-commerce platforms, order management system ( Unicommerce) and MS Office (Excel proficiency is a plus).

• Communication:

Strong written and verbal communication skills for dealing with customers and internal teams.

• Problem-solving:

Ability to handle issues related to order processing, inventory management, and customer queries.

• Attention to Detail:

High level of accuracy and attention to detail, particularly in inventory management.

• Team Player:

Ability to work in a fast-paced environment and collaborate effectively with different departments.

Benefits:

• Competitive salary based on experience.
• Opportunities for professional growth and learning.
• Friendly and collaborative work environment.

Job Location: Saroli, Surat
Work Hours: Monday to Saturday, 9:30 AM to 6:30 PM

If you are passionate about e-commerce and looking for an opportunity to grow your career in a dynamic team, we'd love to hear from you!

To Apply: Send your resume to priya.d@decodeage.com

Job Type: Full-time

Work Location: In person