Job Description

About the role:To proactively drive product adoption and user engagement initiatives for our key customers, we are looking for an enthusiastic, passionate, highly organized, and user-focused Customer Success Coordinator (CSC) who can take up the responsibility of implementing, assessing, and improving user onboarding and user engagement initiatives.Responsibilities :- Key accountability of CSC will be to drive product adoption, and user engagement and provide appropriate and timely customer feedback to relevant internal stakeholders.- Building customer trust by understanding their requirements and satisfactorily addressing the same based on sound product and industry knowledge- Driving product adoption and usage throughout the customer/user lifecycle.- Performing regular customer health checks to keep tabs on product usage identify gaps in User Engagement and help resolve the same by collaborating with relevant stakeholders.- Creating and executing relevant training programs/collaterals to help educate customers on the products and features.- Representing the voice of the customer and providing feedback to sales, support, and product teams.- Secure customer subscription renewals for the assigned accounts.- Identifying opportunities for customers to act as advocates for our offerings (e. g., testimonials, case studies).Requirements :- 1 Year Experience in Customer-facing roles (Preferably in the Ed-tech/publishing Industry).Minimum: Bachelor's degree or Equivalent.- Fond of Engaging with Customers.- Open to travel (10-15 days) in a month.Must Have:- Excellent spoken and written English skills.- Excellent listening, negotiation, and communication skills.- Excellent organization skills.- Excellent telephone etiquette and willingness to engage with customers and users in person, by phone, or digitally.- Hands-on with Microsoft Office and Google Suite.Additional Skills: (nice to have) Experience using Customer Management Tools (like CRM and Customer support tools etc).Desired Skills and Experience:Customer Interaction, Customer Relationship, Customer Service, Key Account Management (ref:updazz.com)

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