Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.



Primary Responsibilities:


• Act as the first point of contact to inbound client EAP and Behavioral support calls
• Triage calls - Carry out telephonic intake then transfer to suitable support department
• Return client calls in a timely manner
• Log calls into the appropriate Case Management system
• Various administration and support responsibilities (including monitoring email inboxes)
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:


• Computer literate, experience of working with MS Word and Excel
• Solid written and verbal communications skills
• Proven good time management skills


Preferred Qualifications:


• Call Center experience (6 months - 1 year)
• Experience multitasking and managing competing priorities in a fast-paced environment
• Experience working in an EAP environment


•At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes -- an enterprise priority reflected in our mission.•



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