Job Description

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About the Company:
Della Luxury Products is one of India\'s largest upcoming high-end luxury interior product supply companies for Homes, Offices and Hotels, targeting architects, builders, interior designers and a vast stream of design enthusiasts. The wide product range offered includes Indoor & Outdoor Furniture, Lighting, Sanitaryware, Faucets, Vanities, Tiles, Flooring, Wall cladding, Kitchens, Doors, Mirrors, Decor, Tableware, Furnishing and Nursery.
We are characterized by a high degree of vertical integration when compared to Indian and International competitors. We cover all phases of product development and supply from design to manufacturing, in company owned factories as well as outsourced, aided by a wide range of highly experienced external suppliers along with warehousing and distribution to the upcoming large format mono-brand Design Gallery.
Della Luxury Products recruits positive, enthusiastic and passionate people that work collaboratively in an enriching environment. Our philosophy encourages individuality while inculcating strong values of trust, integrity and respect for others. In our dynamically growing organization, dedicated employees benefit by receiving opportunities that help them excel in their respective careers.

Position: E-store Manager
Location: Mumbai
Reports to: Director

Roles & Responsibilities
1. E-Commerce Management:

• Responsible for handling complete E-store operations & management.
• Responsible for entire supply chain management including fulfilment of all D2C orders. Track and document all shipments, schedule forwards/ reverse shipments of seller pickups & buyer returns, making seller pay-outs and buyer refunds, etc.
• Responsible for handling product cataloguing and analysing the demand according to various trends in google analytics.
• Responsible for co-ordinating with logistics partners, payment getaway partner & various vendors.
• Responsible for effectively managing the prices on website and alter the prices according to various sales strategies.

2. CRM Management:

• Responsible for filtering & prioritising customer feedback to execute website improvements and digital product development resulting into increased customer database.
• Responsible for resolving customer queries & issues related to orders, products, refunds/ pay-outs.
• Responsible for analysing buying patterns and guide customer product feedback to the marketing team to improve the customer targeting.

3. Inventory & Warehouse Management:

• Responsible to develop and maintain operational and quality control guidelines for staff.
• Responsible for maintaining documentation and keeping accurate records of warehouse activities.
• Responsible for evaluating current operational strategies and recommend improvements.

4. Other Responsibilities:

• Should have good experience in ERP & PHP platform.
• Tie- up with influencers for various marketing promotions.
• Work with IT on making custom inventory management software and address all the glitches around it.
• Research and execute on launching various categories on the website to give customers a wide range of choice to purchase from categories like Furniture, Tiles, Paints, Lights, Nursery, A/V & Automation, etc.

Job Expectations:

Desired candidate profile:

• Experienced with all e-commerce platforms.
• Experience in working with luxury brands and products.
• Should possess good knowledge of strategy building & execution.
• Should be experienced in ERP and PHP software. Should have knowledge of front-end operations.
• Should be experienced in understanding customer requirements and addressing queries.
• Should be experienced in inventory & warehouse management.
• Should have experience in handling inventory of high turnover value.

Minimum Qualification: Degree in relevant field

Minimum Job Experience: 3-5 years

Reporting to: Director

Travel: Yes, As and When Required

Della Group