Job Description

Position Expectation:

• To assist the eBilling Team leader/ Manager to achieve the process objectives
• To process the deliverables within the agreed service levels with a very high standard of accuracy and attention following the defined operating procedures, guidelines and knows when to escalate to supervisors/ managers of any case or concerns
• Understand, implement and contribute best practices for operations and constantly seek opportunities for process improvements
• Ensure integrity of the data is always maintained and that everything has been captured in accordance with defined Standard procedures, company best practices and legal regulations
• Maintain confidentiality of all internal company's and client's information

Key Responsibilities: Listed below are the key responsibilities of this profile but are not limited to:

• Submit electronic invoices in the required LEDES electronic invoice format in client's preferred portal
• Ensure eBills are submitted according to SOPs
• Record and update eBilling status in client preferred application
• Work on invoice rejections and resubmission of invoice
• Liaise and follow-up with various business teams to obtain required information to submit invoices within the deadlines
• Log into specified portals using credentials provided and extracting/ downloading / printing matter and invoice status information
• Update tracker files / notes / applications with matter and invoice status
• Update matter information - which may include - Maintaining matter status - Entering budget information - Entering timekeeper information - Entering rate information - accruals and other client requirements
• Responsible for processing and resolving some complex, critical and time critical cases and tasks within the process
• Contact counterparts through emails per the process requirement for any clarifications.
• May assist new associates in their process related queries when required and help them understand the process
• Complete research and ad hoc projects and requests from billing attorneys, clients, and management
• Handles and resolves internal business/ customer or client's/ supplier's queries assigned to them
• Should have knowledge and experience with eBilling vendors (e.g. eBillinghub, TyMetrix 360, CounselLink, Collaborati, Legal Tracker (Serengeti), Collaboration Portal (Passport), Corridor Bridgeway, Onit Billing Point, DoeLegal Ascent, LSS, Lawtrac, BottomLine Legal Exchange and others). is preferred.

Competencies/ Skill Set:

• Excellent written and oral English language communication, ability to communicate in various formats - email, phone, face to face communication.
• Flexible, able to multi-task, and work on multiple activities at once
• Demonstrable ability to work successfully in a team and with moderate Supervision
• Able to work under pressure to meet the tight deadlines demanded
• Attention to detail and demonstrable ability to work to a high degree of accuracy
• Maintaining a professional approach to work at all times, providing prompt and appropriate responses at all levels.
• Strong knowledge and hands-on experience on MS Excel and proprietary software
• Time management and prioritization
• Good analytical, numeric and data manipulation skills to understand and report on performance
• Ability to know when to refer to senior team member to take appropriate further action Previous Experience:
• Has a proven 1 to 3 years of prior experience working in a similar role, preferably in a partnership environment/ Law firm experience desirable
• Experience of working in KPO/ BPO industry for offshore clients, preferably in professional service

Job Type: Full-time

Pay: Up to ?35,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Evening shift

Ability to commute/relocate:

• Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Preferred)

Work Location: In person

Expected Start Date: 10/08/2024