Job Description

Job title: Duty Manager

Function/Department: Cinema Operations

Grade: E-1

Reporting To:Cinema Head/ Centre Custodian

Qualification: IHM/ Graduate/ Post Graduate

Location: Lucknow Sahu

Experience: Three to Five years

Salary Range (LPA): 2.6 to 4 Lakh/pa

Industry: Entertainment/ Hospitality/ Retail/ Service

•Job Purpose: •

•Responsible for smooth running of the Cinema in accordance with the set of company Policies and Procedures under the general guidance and supervision of the Cinema Head. Also, oversees and directs all aspects of concession operations, box-office and Guest satisfaction. Acts as Cinema In-charge in absence of Cinema Head/ Centre Custodian. •

•Key Responsibilities: •

•1. Handling operations on day to day basis. •

•2. Key management includes Opening &Closing of shift (in-presence). •

•3. Cash Management: includes issuing of daily floats, handling cinema imprest, shift banking, shortage control etc. •

•4. Monitoring and Controlling of, •

•a) Quality level of Products and Services •

•b) Customer satisfaction •

•c) Merchandising and Marketing •

•d) Operating costs •

•e) Sanitation, cleanliness and hygiene of the entire area under his/her purview. •

•f) Ensure optimum performance in specific jobs assigned in the above areas. •

•5. Conducts daily briefing & Sets up targets/ goals for the shift, makes constant effort to achieve the same. •

•6. Check for staff grooming/ discipline. •

•7. Preparing of Weekly roaster for ESPs. •

•8. To introduce new ways and means to minimize transaction time at box office and at the concessions. •

•9. Oversees the services of Cinema from box-office to concessions and cleaning, to ensure highest standards and quality services at all times. •

•10. Conducts operation training to ESPs & Duty Officers (under the guidance of Cinema Head)to enhance job performance and productivity. •

•11. Coaching and initiate disciplinary action (if necessary) to ensure complete adherence of operation SOPs. •

•12. Establishes and maintains the record systems to include but not limited to: •

•a) Spot Check file •

•b) LAM files •

•c) Activities file •

•d) File on customer comments form •

•e) Ticket register •

•f) Lost and found register •

•g) Complimentary ticket register •

•h) Also includes all legal registers •

•13. Ensures that displays are up-dated at all times, and effectively co-ordinates with Programming &Marketing for compliances. •

•14. Ensures compliance with all legal requirements in connection with Cinemas. •

•15. Maintains minimum stock levels of all items and participates in inventories on weekly basis. •

•16. Must be willing to Work in a team environment - with total hands on approach. •

•17. Have strictest controls on cash handling and ensure that here is no pilferage of moneys and safe procedures of money handling are adhered to. •

•18. Display & Commercial compliances, to be ensured during QSC (Quality Standards Checklist) •

•19. Make QSC (Quality Standards Checklist) at start of the shift and escalate concerns to respective departments while keeping Cinema Head Informed. •

•20. Carry-out deep cleaning of Candy area on every Sunday Night. •

•21. Must work towards making the PVR a successful brand and in all ways to •
•act honestly, diligently, justly and truthfully. •

•22. Achieving the shift targets set by Cinema Head. •

•Other Job Specification: •

•1. Knowledge and functioning of Projection machine/ software •

•2. • •Meeting customer expectations (Patrons /Management/Statutory Bodies) while focusing at the business goals. •

•3. Effective handling of External customers for ensuring value service delivery. •

•Job Competence (Skills): •

- •Fluency in English, Hindi & Regional Language •

- •Proficiency in using MS Office •

- •Team Building Skills •

- •Creative thinker with high degree of integrity and discipline •

- •Strong knowledge of consumer/cultural trends •

- •Interpersonal and negotiating skills •

- •Well-developed relationship building skills; •

- •Excellent conflict resolution and problem solving skills •

- •Self-motivation and drive towards winning and a "can do" attitude •

•Candidate Attributes: •

- •Age between 26 to 30 years •

- •Appealing and vibrant personality •

- •Career Oriented •

- •Business Acumen •

- •Flair for Movies •

- •Open to relocate •

- •Service oriented attitude •

- •Accountability & Responsible attitude •

Job Type: Full-time

Pay: ?20,000.00 - ?25,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Provident Fund

Schedule:

• Rotational shift

Experience:

• total work: 2 years (Required)