Job Description

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Responsibilities:Operations Management: Take charge of day-to-day operations, ensuring smooth functioning of the facility or business.Staff Supervision: Supervise and coordinate the activities of staff members, assign tasks, set expectations, and monitor performance.Customer Service: Provide exceptional customer service by promptly addressing inquiries, resolving issues, and proactively identifying opportunities for improvement.Staff Training and Development: Train and mentor staff members, fostering a positive work environment, and promoting teamwork and skill development.Problem Solving: Troubleshoot operational issues, customer complaints, and challenges as they arise, implementing effective solutions and prevention measures.Financial Management: Assist in budget development, monitor expenses, and identify cost-saving measures while maintaining quality standards.Health and Safety Compliance: Ensure compliance with health and safety regulations, implement safety procedures, and maintain a safe work environment.Reporting: Prepare and analyze operational performance, financials, staff productivity, and customer feedback reports to provide insights and recommendations.Relationship Management: Foster positive relationships with customers, suppliers, and other stakeholders, collaborating with different departments to achieve operational goals.Continuous Improvement: Stay updated on industry trends, best practices, and technology advancements to identify opportunities for operational optimization and customer experience enhancement.Requirements:

• A Bachelor's degree in Business Administration, Hospitality Management, or a related field is preferred.
• Previous experience in a supervisory or management role is essential.
• Strong leadership and communication skills with the ability to motivate and engage a team.
• Excellent problem-solving abilities and the capacity to handle challenging situations.
• Customer-focused mindset with a passion for delivering exceptional service.
• Proficiency in using management software/tools for scheduling, reporting, and analysis.
• Knowledge of health and safety regulations and procedures.
• Ability to work flexible hours, including evenings, weekends, and holidays as required.

This job summary and description provide a general understanding of the duties and requirements typically associated with the role of a Duty Manager. Actual responsibilities and qualifications may vary depending on the industry and organization.Location:On-site -Pune, MHIf this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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