JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether youve got deep experience in commercial real estate, skilled trades, and technology, or youre looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Responsibilities:
Operations Management: Take charge of day-to-day operations, ensuring smooth functioning of the facility or business.
Staff Supervision: Supervise and coordinate the activities of staff members, assign tasks, set expectations, and monitor performance.
Customer Service: Provide exceptional customer service by promptly addressing inquiries, resolving issues, and proactively identifying opportunities for improvement.
Staff Training and Development: Train and mentor staff members, fostering a positive work environment, and promoting teamwork and skill development.
Problem Solving: Troubleshoot operational issues, customer complaints, and challenges as they arise, implementing effective solutions and prevention measures.
Financial Management: Assist in budget development, monitor expenses, and identify cost-saving measures while maintaining quality standards.
Health and Safety Compliance: Ensure compliance with health and safety regulations, implement safety procedures, and maintain a safe work environment.
Reporting: Prepare and analyze operational performance, financials, staff productivity, and customer feedback reports to provide insights and recommendations.
Relationship Management: Foster positive relationships with customers, suppliers, and other stakeholders, collaborating with different departments to achieve operational goals.
Continuous Improvement: Stay updated on industry trends, best practices, and technology advancements to identify opportunities for operational optimization and customer experience enhancement.

Requirements:
A Bachelor's degree in Business Administration, Hospitality Management, or a related field is preferred.
Previous experience in a supervisory or management role is essential.
Strong leadership and communication skills with the ability to motivate and engage a team.
Excellent problem-solving abilities and the capacity to handle challenging situations.
Customer-focused mindset with a passion for delivering exceptional service.
Proficiency in using management software/tools for scheduling, reporting, and analysis.
Knowledge of health and safety regulations and procedures.
Ability to work flexible hours, including evenings, weekends, and holidays as required.
This job summary and description provide a general understanding of the duties and requirements typically associated with the role of a Duty Manager. Actual responsibilities and qualifications may vary depending on the industry and organization.
If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements below. Were interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL -

Were JLL a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. Thats why were committed to our purpose to shape the future of real estate for a better world. Were using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and were honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where were headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.