Job Description

Hiring Duty Manager ,Retail OperationsExp :4-5 yrs in Retail,Location : Kempegowda International Airport, Bangalore,Work Timings : Roster Pattern - 1 Day, 1 Night, 2 Offs Role Profile : - Together with the store manager evaluate all store employees - Responsible for managing the store and the shift team, and ensure that the store provides the highest level of customer service - Verify staff positioning during the shift according to the daily activity - Guarantee that the store is operated under the company standards - Ensure that all products display the correct price and that all change of prices areexecuted on time Staff Briefing - Communicate to the staff the necessary information at the beginning of the shift, including targeted sales, promotions, new products, company policies. - Track the daily sales. Analyze if there is any issue in the store that might be affecting the weekly sales - Supervise the stock counting at the end of the shift - Responsible for the opening and closing of the stores, together with the till supervisor - Organize and coordinate shift plans - Perform the Product Knowledge/Training to the Shop Personnel - Review sales of last week / month by store, category and brand, compared to the previous month, year and budget - Ensure that daily sales are being tracked by the shift supervisors and sales associates.Analyze if any issue in the terminal / store might be affecting the weekly sales, and takecorrective actions if needed - Compile all customer complaints and suggestions and take action or escalate to the relevant department - Responsible for managing the stores in the terminal within an operation, consistent with the short and long term interests of the company - Identify any replenishment/promotions/pricing issues with the operation product Manager and take the necessary action to correct them - Carry out all staff appraisal and evaluation - according to procedure - Review that all company policies have been executed by the staff. - Ensure store compliance with health and safety regulations - Undertake store administration duties such as managing store budgets and updating financial records Person Profile : - Experience and Specific Requirements Desirable: Travel Retail experience. - Powerful leading skills and business orientation - Deep understanding of the dynamics of the local market & core retail process - Proven track record of leading people and teams and coordinating multiple teams in parallel in a dynamic environment. - Excellent communication & interpersonal skills - Strong expertise in working with Ms. Office tools - SAP is added advantage. - Customer service-oriented with in-depth knowledge of basic business management process (ref:updazz.com)

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