Job Description

Company DescriptionJoin us at Accor, where life pulses with passion!xe2x80x8bAs a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.xe2x80x8bBy joining us, you will become a Heartistxc2xae, because hospitality is, first and foremost, a work of heart.xe2x80x8bYou will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!xe2x80x8bYou will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.xe2x80x8bEverything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.Hospitality is a work of heart,xe2x80x8b
Join us and become a Heartistxc2xae.We are seeking a highly skilled and experienced Duty Manager to join our team in Mysuru, India. As a Duty Manager, you will play a crucial role in overseeing the day-to-day operations of our hotel, ensuring exceptional guest experiences and maintaining the highest standards of service.

• Coordinate and direct various services related to shift operations, ensuring smooth and efficient hotel functioning
• Provide prompt, courteous, and accurate service to all guests, maximising customer satisfaction
• Ensure the safety and security of guests, visitors, and employees by working closely with hotel security personnel
• Optimise room inventory usage through monitoring, control, and feedback to support departments
• Oversee emergency operations to minimise hotel losses and liability
• Ensure adherence to company policies and operational standards by all departmental employees
• Prepare daily written reports summarising activities and operations during your shift for senior management
• Resolve guest complaints promptly and effectively, taking appropriate actions to ensure guest satisfaction
• Handle interactions with government officials, press, and other external stakeholders as needed
• Authorise payments and open stores in case of emergencies
• Implement and maintain energy-saving policies throughout the hotel
• Supervise and motivate staff, providing guidance and support as necessary

• Bachelor's degree in hospitality management, business administration, or a related field (preferred)
• 5-7 years of experience in a 4-5 star hotel, with a proven track record in management roles
• Strong leadership and team management skills, with the ability to motivate and guide staff effectively
• Excellent problem-solving abilities and decisiveness in handling complex situations
• Proficiency in hotel management software and systems
• Thorough knowledge of hotel operations, including front desk, housekeeping, and food and beverage services
• Familiarity with company documentation and operational standards
• Strong understanding of health and safety regulations in the hospitality industry
• Exceptional communication and interpersonal skills, with a focus on customer service
• Ability to work flexible hours, including nights, weekends, and holidays
• Demonstrated organisational skills and attention to detail
• Resilience and ability to remain calm under pressure
• Fluency in English; knowledge of additional languages is advantageous

Accor