Job Description

Company DescriptionLocated on Anna Salai Road, opposite Metro Station, ibis Chennai City Center - An Accor Brand is 20 minutes by metro to the Chennai Airport. The hotel features a well-equipped fitness center, \'The Hub\' lobby level bar and \'Spice It\', a multi-cuisine 24-hour restaurant with the longest breakfast from 4 AM to noon. The well-designed rooms feature high-speed free WiFi, LED TV, safe deposit, tea and coffee amenities along with a mini fridge. The bathrooms are well-fitted with health faucets and shower cubicles. Located next to the Gemini flyover, within a radius of 0.6 mi from the US Consulate, Apollo Hospital, Spencers Plaza & Express Avenue Mall, the hotel is an ideal destination for guests. The hotel also has a multi-cuisine restaurant. Guests can avail of a long breakfast from 4 AM until noon. It is a convenient base for travelers, being 1.2 mi away from one of the country\'s leading hospitals -Sankara Nethralaya and 3.1 mi away from Chennai Central and Egmore Railway Station. The nearest airport is Chennai Airport, 9.9 mi away.Designation : Duty ManagerDepartment : Front OfficeReports To : Front Office Manager / Executive Nominated by Management in this behalfPrime Function:

• Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests of the hotel.
• Responsible for Reception, Concierge operations, Telephones, Hospitality and Cashier.
• Liaise with different departments for smooth and coordinated work.
• Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away.
• Ensure to interact with the guests & enable the team to understand guest requirements.

Key Responsibilities:Front Office Planning

• Ensure that the arrivals and departures for the day and relevant records are maintained.
• Ensure quality in all aspects of work and among the staff in the lobby.

People Management

• Personally welcome and escort all guests of the hotel.
• Authorize courtesies for V.I.P\'s.
• Ensure that regular training is conducted as per the standards.
• Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.

Financial Management

• Responsible for maintaining high level of room sales, by up-selling.
• Ensure maximum room occupancy within agreed overbooking policy.
• Ensure to balance the accounts on a daily basis.

Operational Management

• Adhere to the Standard Operating Procedures & policies.
• Check out-standings of in-house guests on a daily basis.

• To check whether the following records are kept in order and up to date.

• \xe2\x80\x9cC\xe2\x80\x9d forms
• Reception / Information Log Book

• Ensure that the luggage of incoming and outgoing guests is handled quickly and efficiently.

• Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered.
• Check the grooming and hygiene of the team.
• Ensure all V.V.I.P room inspection in coordination with House Keeping Department.
• Ensure that newspapers and parcels are delivered in the rooms without delay.
• To be readily available at all times to deal with problems or complaints.
• Ensure effective and speedy check-in & check-out facilities.
• Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.
• Ensure that the entrance is easily accessible to cars and taxis at all times.
• Conduct briefing for concierge and Front Desk Associate\'s

Managerial Qualities

• Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behavior, tactfulness, openness, and cultural awareness;

• Ability to accept responsibility;
• Self confidence, motivation, drive and tenacity;
• Ability to enhance organizational performance;
• Ability to clearly delegate tasks and responsibilities;
• Ability to think strategically, inductively, and creatively;
• and the propensity to recognize and acknowledge other peoples\' ideas.

Accor