Job Description

UNICEF is seeking dynamic and confident candidates with excellent communication skills for our donor service process in Saket, New Delhi.

Responsibilities: -

- Positively engage with donors, motivating them to support UNICEF by donating on a long-term monthly basis.

- Make outbound calls to engage donors who were unable to complete the donation process on digital organic channels and assist them in completing the donation process.

- Ensure a memorable donor onboarding experience by utilizing a customer-centric approach.

- Assist customers through chat processes.- Engage with existing donors through various calls to gain insights, leading to improved donor engagement.

- Accurately register donor requests in the CRM, ensuring correct dispositions and maintaining the integrity and accuracy of the donor database by updating donor information correctly.
- Any other ad hoc donor communication, including visiting /meeting donors and related tasks.

Education:

Ideal candidates should have a college degree.

Experience: -

Preferred candidates will have tele-calling and customer service experience in NGOs/non-profits, banks, insurance, hospitality, or e-commerce companies.

- Freshers can be eligible; they'll need to be exceptionally strong in communication, display an immense drive to learn and grow and be able to justify candidature

.- Candidates will be placed in their respective roles based on their skills and experience.

Language Requirements:

- Excellent communication skills in English and Malayalam are mandatory.

Working Days and Timings:

Monday to Saturday - 9:30 AM-6:00 PM

Contractual role:

Employees will be on the payroll of PERSOLKELLY , our HR partner. Initially, there will be a 3-month contract(probationary period) and an annual renewable contract after the first 3 months.

Covid Vaccination: 2 doses(Mandatory)

Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?40,000.00 per month

Jadwal:

• Day shift
• Fixed shift
• Morning shift

Tunjangan:

• Health insurance
• Provident Fund

Experience:

• total work: 1 year (Preferred)

Language:

• Malayalam (Required)

Work Location: In person