Job Description

We use cookies to offer you the best possible website experience. Your cookie preferences will be stored in your browser's local storage. This includes cookies necessary for the website's operation. Additionally, you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website's performance, as well as cookies used to display content tailored to your interests. Your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies. Modify Cookie PreferencesReject All Cookies Accept All CookiesPress Tab to Move to Skip to Content LinkVIEW JOBSDocumentation SpecialistThis is WorldlineWe are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.Position Overview:As a Documentation Specialist, you play a pivotal role in ensuring that there is process documentation and work instructions in place, and that they are up to date.You work closely with colleagues within Risk Operations and other business stakeholders to understand their needs, objectives, and challenges. This includes the following key responsibilities:

• Support with defining strategy and structure for storing and working with process documentation and work instructions within Risk Operations
• Support with collecting all existing process documentation and migrating it to a new knowledge hub
• Create work instructions for new tools and operational ways of working

• Write user-friendly content that meets the needs of the target audience, turning complex subjects into a language that is easily understood
• Work collaboratively with the Risk Ops teams to standardize documentation and work instructions across teams
• Gather information from subject-matter experts and develop and write work instructions and process documentation
• Be a collaborative team player environment, ensuring that we are working effectively together

What We Are Looking For

• Bachelor's degree in business administration, finance, or a related field
• Experience in technical writing, and experience in risk management is a plus
• Strong analytical, problem-solving, and critical-thinking skills

• Experience in writing documentation and procedure or manuals for various audiences
• Superb written communication skills in English, with a keen eye for detail
• Ability to work independently in a fast-paced environment and manage multiple tasks and lead cross-functional teams in a dynamic environment.

Information at a GlanceRequest ID: 299130Posting Start Date: 4/10/25Job Area: Business EnablementWork Site: HybridContract Type: PermanentBrand: WorldlineJob Location: India - Mumbai, India - Punexc3x97Cookie SettingsWhen you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.Required CookiesThese cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.Show More DetailsRequired Cookies Provider Description Enabled
SAP as service providerWe use the following session cookies, which are all required to enable the website to function:

• "route" is used for session stickiness
• "careerSiteCompanyId" is used to send the request to the correct data center
• "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor
• "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another

Worldline