Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Handling customer concerns and complaints in a timely manner.
Establishing a positive rapport with all clients and customers via phone.
Handling queries, doing itineraries and costing. • Maintaining all the PR operations including Birthday/ anniversary wishes, MIS, guests' feedbacks, etc. • Excellent customer service skills that ensure client satisfaction in vacation packages and travel itinerary. • Strong problem-solving skills that allow me to handle even the most stressful of situations, such as stranded clients, cancelled flights, overbooked hotels, and other travel emergencies.
Job Types: Full-time, Permanent, Fresher
Pay: ?9,819.22 - ?34,445.56 per month
Schedule:
• Day shift
• Morning shift
• Night shift
Work Location: In person
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